Service & Warranty Site Manager

2 weeks ago

Melbourne, Victoria, Australia Metricon Full time $104,000 - $130,878 per year

Love Where You Work

Metricon Homes, Australia's largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.

Incredible opportunity to work within our high performing Service & Warranty team handling customers in and around the Shepparton and Surrounding Areas, servicing our customers, maintaining reasonable 90 day servicing ability and resultant customer satisfaction. Work with our experienced Service & Warranty Team being scheduled to attend our customers who have moved in to their Metricon home.

Reporting to the Senior Home Care Warranty Site Manager, your responsibilities will include:

  • Ensure that all customers receive prompt responses and follow up to all matters raised and ensure that commitments given are resolved in a timely manner
  • Completing Inspections in Customer's homes after the Service period finishes, or when a new Warranty case is registered, to qualify defects and disqualify non defects and create scope of works for repairs with costings
  • Explain to customers how to use products and ensure that customers have all required manuals
  • Be on time to appointments and phone to cancel or change appointments if emergency delays occur
  • Ad Hoc Site Inspections for active jobs
  • Ensure on-site works are undertaken to both Metricon and current industry standards
  • Attend required department office day, as well as playing an active part of team development
  • Progress efficiently through both the diagnostic and action stages of each allocated home; and
  • Up to date recording were required with all reports.

Metricon will offer you:

  • $$$ + Car + Ipad + Mobile
  • Be supported by a Management Team that has a Culture Where U Matter
  • On-going learning and development opportunities to help build your skills and reach your potential
  • No two days are the same and no two customers are the same you work with so learn each and everyday on the job
  • Metricon Homes – Australia largest and #1 Home Builder for the 9th Consecutive Year
  • We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities
  • Attractive housing discounts on our award-winning homes
  • You Matter Physicall fitness, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your well being
  • 24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal and work challenges; and
  • Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.

The successful candidate will have:

  • A trade background in the construction industry would be an advantage ideally in carpentry
  • Experience in a customer service/contact role is required
  • Experience in the building industry (preferable in the volume new home environment)
  • Cert IV in Building is highly regarded
  • The ability to manage self and others in a time critical environment is of utmost importance
  • Working knowledge of Australian Building Codes, standards and regulations; and
  • A GREAT ATTITUDE

If you feel you have the necessary experience and drive to meet the challenges of this position, and can demonstrate how you meet the skills and attributes, please apply with your Cover Letter and Resume now

This role requires a national police check and medical to be undertaken by the successful applicant prior to commencing.

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