Service & Warranty Site Manager

1 week ago

Melbourne, Victoria, Australia Metricon Full time
Overview

Join to apply for the Service & Warranty Site Manager role at Metricon.

Incredible opportunity to work within our high performing Service & Warranty team handling customers in and around the Shepparton and surrounding areas, servicing our customers, maintaining reasonable 90 day servicing ability and resultant customer satisfaction. Work with our experienced Service & Warranty Team being scheduled to attend our customers who have moved in to their Metricon home. Reporting to the Senior Home Care Warranty Site Manager.

Responsibilities
  • Ensure that all customers receive prompt responses and follow up to all matters raised and ensure that commitments given are resolved in a timely manner
  • Complete inspections in customers' homes after the service period finishes, or when a new warranty case is registered, to qualify defects and disqualify non-defects and create scope of works for repairs with costings
  • Explain to customers how to use products and ensure that customers have all required manuals
  • Be on time to appointments and phone to cancel or change appointments if emergency delays occur
  • Ad hoc site inspections for active jobs
  • Ensure on-site works are undertaken to Metricon and current industry standards
  • Attend required department office day, and actively participate in team development
  • Progress efficiently through diagnostic and action stages for each allocated home
  • Keep up-to-date recording with all reports
Qualifications
  • A trade background in the construction industry would be an advantage, ideally in carpentry
  • Experience in a customer service or contact role is required
  • Experience in the building industry (preferable in the volume new home environment)
  • Cert IV in Building is highly regarded
  • Ability to manage self and others in a time-critical environment
  • Working knowledge of Australian Building Codes, standards and regulations
  • A great attitude
Benefits
  • Competitive salary plus car, iPad and mobile
  • Supportive management culture that values you
  • Ongoing learning and development opportunities
  • Mentoring and opportunities for role progression, with salary packaging options
  • Housing discounts on Metricon homes
  • Wellbeing programs including physical fitness, vaccines, nutrition and mental wellbeing
  • 24/7 LifeWorks confidential support program
  • Discounts on building materials, supplier/trade and retail brands

Additional notes: This role requires a national police check and medical assessment prior to commencement.


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