Service Coordinator

2 days ago

Chirnside Park, Victoria, Australia APMG Services Full time $60,000 - $100,000 per year

Are You Person with Heart and Passion for Service Management?

Are you looking for an opportunity to cement your future? More than just a job, it's an opportunity to grow personally and have a direct impact in shaping the future of our business.

APMG Services are a leading property maintenance business based in the Chirnside Park area, but we service all areas of Melbourne.

I'm looking for a Service Coordinator to work on a full-time basis within our family-owned business.

What's it like to be a Service Coordinator at APMG Services?

We are looking for an experienced Service Coordinator to manage our customer relations, estimations and scheduling of our team. You will manage teams of trades and contractors and be responsible for setting and maintaining customer satisfaction standards, as well as providing a productive and motivated working environment. We are looking for a Service Coordinator who will be a strong communicator and adept to problem solving. You will attend to some customer enquiries over the phone, in person or via email.

Tasks and duties

  • Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
  • Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
  • Assisting with or performing administrative tasks, such as managing and updating invoices, processing new orders, and tracking inventory.
  • Setting up and maintaining the daily scheduling of jobs and evaluating its efficiency.
  • Resolving problems and improving service methods to increase productivity and customer service.
  • Monitoring department issues and client complaints to create methods to lessen recurring issues.
  • Auditing work and customer service to ensure the company's high standards, efficiency, and productivity goals are met.
  • Maintaining strong relationships with manufacturers, dealers, and sales representatives.
  • Helping to train new employees in company procedures.
  • Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes

Experience counts, but most of all you've got to have heart, you've got to have passion and you have to want to grow.

If this sounds like you and you are up for an exciting new challenge then you'll have the opportunity to earn an attractive salary package including incentives, bonuses and more.

If you're ready to take on this new challenge, then I really want to meet and talk with you.

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