Senior Claims Manager

12 hours ago

Brisbane, Queensland, Australia Australian Retirement Trust Full time

Take hold of a monster opportunity and join our Member Insurance and Claims team as a Senior Claims Manager – Early Release. If you're a good fit for this role and live in Brisbane or Melbourne, we'd love you to apply.
Why join us?

  • You'll get 14% super as standard, to help your future come alive.
  • Unleash your potential and build a career to be proud of through excellent training and development opportunities.
  • Balance your work between in-person days at our purpose-built hubs and working from home.
  • In the office, enjoy end of trip facilities, a yoga and multi-faith room, parent and carer rooms, quiet rooms, BrewHub coffee facilities, and collaborative team spaces.

About The Role
We're all about helping our members make the most of their money. And while they go after their goals, you can too. As a Senior Claims Manager – Early Release, you'll be responsible for the case management and completion of a portfolio of claims on behalf of the Trustee. This role will be responsible for proactively managing all claim types and claims handling activities end to end.

Day To Day, You'll

  • Proactively manage all claim types from notification to payment, ensuring a seamless experience for members.
  • Analyse and share insights to uplift customer experience and support a coaching culture.
  • Deliver high-quality service, resolve complaints, and ensure compliance with industry standards.
  • Guide and mentor team members, contributing to ongoing training and quality improvement.
  • Engage with customers and third parties through their preferred channels, communicating outcomes clearly and compassionately.

This role is a 12-month max-term/secondment opportunity.

Location:
Brisbane or Melbourne

About You
It goes without saying you'll be a great communicator with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:

  • Experience in insurance claims within superannuation, with a strong grasp of relevant legislation.
  • A customer-first mindset and a commitment to finding solutions that meet member needs.
  • Ability to act with discretion and sensitivity at all times
  • Proven ability to thrive in a high-volume, fast-paced environment.
  • Strong technical knowledge of insurance in superannuation
  • Highly developed communication and interpersonal skills including the ability to communicate effectively and at all times.

About Us
Our 2.4 million members trust us to take care of over $330 billion in retirement savings. And we help them take charge of their finances and face the future with confidence. Our inclusive culture means you'll be valued and heard in a respectful workplace. We've created an environment where you can be yourself and do amazing work. It's that simple.

Apply online now
Everyone is welcome to apply. We value diverse thinking, cultures, perspectives, backgrounds, and abilities. Awaken your career at Australian Retirement Trust and apply now.
Applications close Thursday, 30-October 2025, 5pm .
We don't want to leave you with a monstrous wait. So, you'll hear from us after the closing date to find out whether you've made it through to the next round or not. Being fair and up-front is important to us – and recruitment is no different.

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