Senior Claims Specialist

At Liberty, we put people first. Acting with empathy, integrity, and transparency to deliver exceptional, fair, and timely claims service.

Are you an experienced Claims professional with strong Accident & Health expertise who shares these values and is ready to make a meaningful impact? We are looking for a Senior Claims Specialist to join our Accident & Health team. We will also consider candidate at Claims Technical Lead level.

Who are we?

At Liberty, we take a long-term view, and part of that is building genuine relationships, both internally with colleagues and externally with our clients and brokers. Our people have the opportunity to make a real impact; we want to grow people's careers, recognize their potential, celebrate their uniqueness, and provide them with the knowledge and environment to succeed.

Liberty's leadership team and management have the stability, experience, and foresight to guide us through the ups and downs of the financial cycle, while empowering our teams to focus on market relevance and delivering quality customer service.

Why Liberty?

• Our underwriting & claims methodologies and technical expertise.
• NIBA General Insurer of the Year 2021 and NIBA Specialty Insurer of the Year 2022, 2023 & 2024.
• Local Underwriting/Claims authority.
• Stable proven leadership.
• Our Market Approach is built on capability, consistency, and personal rapport.
• Market-leading products.
• Our product development team ensures we are quick to address gaps and introduce new products to the market.
• Autonomous, performance-oriented culture.
• Global organization - Opportunities for secondments.
• Profitable year on year since establishment.

Key responsibilities:

We are seeking a skilled Claims professional to support the management and resolution of Accident & Health claims in line with Liberty's principles. This role provides oversight and acts as one of the key referral points for Third Party Administrators (TPAs) managing outsourced claims and emergency assistance cases. You will collaborate closely with stakeholders to deliver exceptional claims service across the broker and client lifecycle.

• Ensure claims are handled efficiently, fairly, and in compliance with Liberty's Claims Value Proposition, legal and regulatory requirements.
• Provide oversight and guidance to external service providers (TPAs) regarding policy coverage, investigations, and claim settlements.
• Authorise claim payments within authority limits and monitor reserve adequacy in line with company philosophy.
• Act as one point of contact for new and ongoing worldwide emergency assistance cases including tiered after-hours support.
• Escalation of sensitive or contentious claims, as needed.
• Assist with the delivery of audits and key compliance controls to relevant stakeholders
• Support training and coaching to service providers to maintain high claims handling standards.
• Manage complaints and dispute resolution processes in accordance with established procedures.
• Maintain effective communication and relationships with internal teams, brokers, clients, and service providers.
• Participate in Australia based broker, client, and service provider meetings to support claims management and portfolio insights.
• Demonstrate leadership by integrating claims functions with other business units and embodying Liberty's core values.
• Take initiative in ongoing professional development and perform additional duties as assigned.

About you:

• Proven extensive experience managing Accident & Health claims within the insurance industry.
• Strong technical knowledge of Accident & Health insurance products, regulations, and claims processes.
• Sound understanding of APRA, AFCA, ASIC regulatory frameworks, the General Insurance Code of Practice, and the Insurance Contracts Act.
• Excellent verbal and written communication, negotiation, and presentation skills.
• Strong analytical and decision-making capabilities with high attention to detail.
• Ability to build strong relationships and work collaboratively across teams.
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and claims management systems.
• Relevant certifications or qualifications in insurance or related disciplines are desirable.

What's Next?

Does this role sound like you or know someone great? If so, then we would love to hear from you.

Please include an updated resume and we will take it from there. Please note, those who do not make the shortlist will not be contacted.

Please note: Our external recruitment partner Matt Marshall at Greysilver Recruitment is managing this recruitment assignment and your application on behalf of Liberty Specialist Markets.