Mental Health Support Coordinator: The Way Back

About the role: As a Support Coordinator, you will provide timely, non-clinical, practical psychosocial support to people who have attempted suicide or are experiencing a suicidal crisis.

The Buttery's Way Back program provides up to 3 months of assertive trauma-informed outreach, co-creating safety and support plans and linking participants to available clinical and community-based service.

Hours and location: The role is part-time at 30 hours per week and based in Port Macquarie.  The role is hybrid with a mixture of office-based work, working from home, and work in the community. It operates across the program's footprint and a vehicle is available from a central location for work in the community.

The role is funded until 30th June 2026 with potential for extension.

About you: Selection criteria: (Please address in application – see "How to apply" )

Qualifications and checks

1.     Tertiary qualification at diploma level or higher in Community Services, Mental Health, Psychology or Social work

2.     Current and valid Driver's Licence with ability to undertake travel across program's footprint

3.     Satisfactory Criminal Record Check, Working with Children Check

Professional skills and experience

4.     Two years' work experience in a community services, welfare, or mental health field with experience in the delivery of mental health support and/or a suicide prevention service

5.     Demonstrated experience providing case management for persons with complex support needs and providing trauma-informed care for suicide crisis

6.     Demonstrated experience in referrals, promoting and educating stakeholders and building networks

7.     Proficient in Microsoft suite, a variety of databases and video conferencing tools such as Teams.

Find out more: For a position description, see

For any other queries, please contact

This role will be remunerated at SCHCDS Level 3 ($38 - $41) depending on qualifications and experience with access to salary packaging to potentially increase your take home pay by another 5k.

How to apply: Please email your resume and cover letter addressing the selection criteria above to

In your cover letter, please use each of the selection criteria above as a heading and write a brief paragraph under each one addressing it. Unfortunately, applications that do not address the selection criteria will not be considered.

Applications close: We will be processing applications as they arrive and will make offers as soon as a suitable applicant is found.

Why you'll love working with us

We support our staff with generous work conditions and benefits - whether its ways to make money go further, a great work culture, or opportunities to develop skills. The Buttery's reward package includes:

·     Flexible Working Solutions: We support your work-life balance with flexible working arrangements. We offer the potential to scale your hours up or down over time.

·     Extra Annual Leave: Enjoy two additional weeks of annual leave (pro rata) to spend more time on holiday.

·     Career Growth: Explore internal opportunities to transfer and work in other programs.

·     Professional Development: Benefit from ongoing training and development opportunities.

·     Supportive Environment: Access to our Employee Assistance Program and to external clinical supervision for direct service staff

·     Salary Sacrifice Benefits: Increase your take-home pay by 6-12% with ATO-approved incentives, allowing you to allocate up to $15,899 of tax-free salary towards your mortgage, rent, loans, credit card, or school fees.

·     Meal and Accommodation Card: Receive a $2,650 card for meals and accommodation.

·     Convenient Packaging Options: Package costs for a laptop, phone, EarPods or novated vehicle lease.

About us: The Buttery is a not-for-profit charitable organisation established in 1973.Through residential and community-based programs, we specialise in the treatment of alcohol and other drug dependence and mental health conditions. Our programs are evidence-based, best-practice and informed by the latest research into recovery. We never stop believing in change for the better, and we consistently work to improve the lives of the people we support. We operate from Tweed Heads to Port Macquarie across Bundjalung, Githabul, Gumbaynggirr, Yaegl, Dunghutti and Birpai lands.

The Buttery recognises the benefits that diversity and inclusion bring, and encourages people from all backgrounds, abilities and identities to apply to our vacancies. Aboriginal and Torres Strait Islander people and CALD and LGBTIQASB+ community members are encouraged to apply. We are proud to have active RAP and Rainbow groups.