Casual Customer Service

1 week ago

Canberra Australian Capital Territory Australia 4Wd Supacentre Full time $40,000 - $60,000 per year

Casual Customer Service & Call Centre Specialist – Mitchell

Answer the Call to AdventureYour Next Role Starts Here

At 4WD Supacentre, we help everyday legends gear up for the great outdoors with our iconic Adventure Kings products. From camping gear to 4WD essentials, we're a fast-growing, Aussie-owned brand on a mission to make adventure accessible to everyone.

We're currently seeking a Customer Service & Call Centre Specialist to join our Mitchell team on a casual basis: just in time for the Christmas and holiday rush. If you thrive on delivering five-star customer experiences and have the confidence to convert enquiries into sales, whether it's in-person or over the phone, we want to hear from you.

What you'll be doing

  • Be the first point of contact for inbound customer enquiries—no cold calling.
  • Handle product enquiries, place orders, and provide after-sales support.
  • Identify customer needs and recommend relevant products.
  • Convert leads into sales and contribute to team targets.
  • Troubleshoot customer issues and provide timely, effective solutions.
  • Accurately record call details and follow up as required.
  • Work closely with the sales and claims teams to manage customer outcomes.

What you'll bring

  • Previous experience in a call centre, retail, or other customer-facing role.
  • Proven ability to sell: whether in-store, over the phone, or both.
  • A clear, confident phone manner and strong active listening skills.
  • A positive, solutions-focused mindset with great problem-solving ability.
  • Basic computer literacy and the ability to multitask while engaging customers.
  • The ability to work independently and as part of a collaborative team.
  • Flexibility to work weekends, evenings, and public holidays as required.

What's in It for You

  • Staff discounts across our full range of Adventure Kings gear.
  • Opportunities for career growth in a rapidly expanding company.
  • A passionate, outdoors-focused team culture that lives and breathes adventure.
  • A business that is fast-paced, constantly evolving, and proudly Australian-owned.

Ready to gear up?

If you're passionate about the outdoors, thrive in a fast-paced environment, and love helping customers find the right gear for their next adventure, we want to hear from you.

Apply now and join us just in time for the busiest (and most exciting) time of the year

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