Retention Representative

1 week ago

Southport Queensland, Australia Foxtel Group Full time $60,000 - $90,000 per year

Description

Start Date: 27th October 2025

Location: Southport, QLD

Are you the go-to person amongst your peers for recommending the latest must-watch TV shows, dissecting the weekend's big game, or critiquing the newest blockbuster film?

Our Retention Call Centre Team play a vital role in the successful operation of Foxtel by keeping our loyal customers engaged and excited about our products and services. As a Retention Representative, you'll channel your passion for entertainment into daily conversations with our customers. You'll reestablish their connection with the aspects of Foxtel they've valued & enjoyed over the years and uncover additional value in our premium content, products, and services.

About the role

  • Engage proactively with our customers to maximize retention and enhance their overall experience with Foxtel's premium entertainment products and services.
  • Stay informed on the latest entertainment industry trends and Foxtel's offerings to enrich customer interactions and provide relevant information.
  • Transform inbound and outbound call center interactions into meaningful connections, delivering exceptional service with a friendly, empathetic, and understanding approach.
  • Effectively manage and de-escalate difficult customer conversations, utilising strong problem-solving skills to address issues comprehensively.
  • Identify and implement tailored solutions for customer inquiries and concerns, ensuring a positive resolution and making a tangible difference.
  • Consistently meet and exceed individual and team performance goals, contributing to overall operational excellence.
  • Actively participate in opportunities to increase earnings through our performance-based commission structure.

To be considered for the role you will ideally have...

  • A demonstrated passion for entertainment, including television, sports, drama, or movies, is highly valued.
  • A strong inclination and proven ability to deliver outstanding customer care.
  • Effective and passionate communication skills, with the flexibility to express ideas clearly and persuasively.
  • A track record of meeting or exceeding targets is desirable.
  • Possess a resilient mindset, capable of navigating challenges and adapting effectively to changing conditions and priorities.
  • Available to start on 27th October 2025

Interested to apply? Please review our Retention Application Toolkit to ensure this role is right for you - we look forward to hearing from you

Life at Foxtel Group

A career with us means working across one or more of our brands including Foxtel, Hubbl, Kayo Sports, BINGE, Flash, Fox Sports and Foxtel Media. When you join, the Perks at Work are taken care of:

  • You're part of Fox Flex, our hybrid way of working with time spent at home and on campus
  • Free & discounted products including Foxtel, Hubbl, Foxtel Broadband, Kayo Sports and BINGE
  • Special days away from work for Birthday, Cultural & Volunteer Leave
  • Access to our holistic Fox Fit wellbeing program
  • Generous ergonomics allowance for your WFH set up
  • Company-wide meeting-free lunch hours and Friday afternoons

A note to recruitment agencies - we have this role covered. There is no need to get in touch, we do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

  • Retention Representative

    1 week ago

    Southport QLD, Australia DAZN Full time $60,000 - $90,000 per year

    DescriptionStart Date: 27th October 2025Location: Southport, QLDAre you the go-to person amongst your peers for recommending the latest must-watch TV shows, dissecting the weekend's big game, or critiquing the newest blockbuster film?Our Retention Call Centre Team play a vital role in the successful operation of Foxtel by keeping our loyal customers engaged...

  • Head of Enrolments

    3 days ago

    Southport, Queensland, Australia St Hilda's School Full time $120,000 - $180,000 per year

    Head of EnrolmentsSt Hildas School | Gold CoastCommencing: 05 January 2026St Hilda's School, Gold Coast invites applications for the position of Head of Enrolments commencing 05 January 2026.As Head of Enrolments, you will serve as a key ambassador and strategist for St Hilda's School, shaping prospective families' first impressions and ensuring our school's...

  • Sales Consultant Hyundai

    2 weeks ago

    Southport, Australia Frizelle Sunshine Automotive Full time

    **Great company culture with amazing benefits on offer**: - ** Join an ASX listed company with dealerships across QLD, NSW, VIC**: - ** Guaranteed weekly base earnings + healthy commissions + car allowance** Join **Frizelle Sunshine Automotive**, a proud Australian-owned business and part of the Peter Warren Automotive Holdings family. We represent some...

  • Sales Consultant

    2 weeks ago

    Southport, Australia Frizelle Sunshine Automotive Full time $90,000 - $120,000 per year

    Great company culture with amazing benefits on offerJoin an ASX listed company with dealerships across QLD, NSW, VICGuaranteed weekly base earnings + healthy commissions + car allowanceWe are currently looking for an experienced Sales Consultant to join the team at Omoda Jaecoo Southport.Are you currently a sales consultant looking for career progression or...

  • Sales Consultant Automotive

    2 weeks ago

    Southport QLD, Australia Frizelle Sunshine Automotive Full time $80,000 - $120,000 per year

    Enjoy exclusive staff discounts on lifestyle and automotive productsPlenty of growth, training and opportunities availableGuaranteed weekly base earnings + healthy commissions + car allowanceWe are currently looking for an experienced Sales Consultant to join the team at our dealership in Southport.What the role entails:Responding to customer enquiries...

  • Client Support Representative

    20 hours ago

    Brisbane, Queensland, , Australia National 360 Full time $60,000 - $80,000 per year

    ABOUT THE ROLEBe the welcoming voice that connects clients and families to the allied health services they need. As the first point of contact, you'll play a key role in supporting people navigating injury, disability, or rehabilitation—while being part of a fun, caring, and tight-knit team in Brisbane.You'll work in-office alongside one of our supportive...

  • Electrician

    1 week ago

    Tingalpa, Queensland, Australia EDC Systems Pty Ltd Full time $90,000 - $120,000 per year

    EDC Systems are looking for an experienced Commercial Electrician to join our expanding team servicing a range of our clients across multiple sites within the Brisbane and the surrounding areas.The suitable candidate should be able to present well, along with having the ability to communicate clearly and professionally with our customers, as you will be...

  • Senior Planner

    2 weeks ago

    Ayr, Queensland, Australia LG Services Group Full time $120,000 - $140,000 per year

    About our ShireBurdekin Shire stretches across fertile lands in North Queensland, including the twin towns of Ayr and Home Hill, as well as Brandon and Giru. Agriculture, community and natural beauty define the region. Residents enjoy a relaxed pace of life, with easy access to schools, healthcare, local shops, and outdoor recreation along the Burdekin River...

  • Area Manager

    1 week ago

    Sunshine Coast, Queensland, Australia Housing Industry Association (HIA) Full time $80,000 - $120,000 per year

    Lead regional growth, member engagement, and industry influence in one of Queensland's most vibrant residential building marketsFull time, Permanent role located on the Sunshine CoastLeading National Industry Association, celebrating 80-years of operation this yearGenerous employee benefits & flexibility offeredThe OrganisationHIA has been proudly...

  • Stakeholder Relations Manager

    16 hours ago

    Brisbane, Queensland , Australia Australian Computer Societyorporated Full time $60,000 - $90,000 per year

    Are you passionate about building strong relationships and driving engagement in the technology sector? ACS is seeking a dynamic Stakeholder Relations Manager to join our Queensland team.About the RoleAs the Stakeholder Relations Manager, you will be responsible for stakeholder engagement, account management, event coordination, and marketing to enhance...