Service Dispatcher

1 week ago

Queens Park, Western Australia Private Advertiser Full time $60,000 - $80,000 per year
Service Dispatcher / Scheduler – IT Industry

Queens Park, WA | Full-Time | Tech-Savvy & People-Smart? Read On.

About Us

We keep businesses running, networks humming, and clients smiling. We're the behind-the-scenes tech wizards making sure everything works. But even wizards need someone to keep the spell-book in order—and that's where you come in.

The Role

We're on the hunt for a Service Dispatcher—part air traffic controller, part puzzle master, part customer whisperer. You'll be the one making sure our techs are in the right place, at the right time, with the right tools (and preferably with the right coffee).

What You'll Be Doing:


• Juggling incoming service requests like a pro.


• Assigning jobs to technicians based on availability, skills, and mood (just kidding—mostly).


• Keeping clients in the loop with updates that are clear, friendly, and jargon-free.


• Making sure no ticket gets left behind, receipting all incoming goods and attaching them to service tickets.


• Working closely with our tech team to keep the chaos controlled and the vibes good.

What You Bring to the Table:


• Experience in dispatching, scheduling, or co-ordination in IT services


• A knack for staying calm when things get hectic.


• Excellent communication skills—you speak fluent 'tech' and 'human'.


• Organisational skills that would make Marie Kondo proud.


• Familiarity with service desk tools like ConnectWise.

Perks of the Job:


• Competitive salary - we get it. Everything is expensive nowadays.


• A supportive team of genuinely nice people that actually likes working together.


• Great coffee

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