Multi-classified - Care Navigators (Health Professional Level 3/ Psychologist Level 3) - Liaison and Navigation Service

Description

Employment Type: 1 xFull-time, Temporary contract until June 2026 with possibility of extension and/ or permanency and 1 x Full-time, Permanent.

Classification: Health Professional Level 3/ Psychologist Level 3/ Registered Nurse Level 2 (PN 67239, 60993)

Note: This role will be filled at either Health Professional Level 3, Psychologist Level P3 or Registered Nurse Level 2 depending on qualifications and experience, in line with the Enterprise Agreement.

Salary for HP3: $109,543 - $117,878 (Plus 12% Super)

Salary for P3: $120,806 - $131,180 (Plus 12% Super)

Salary for RN2: $110,733 - $117,053 (Plus 12% Super)

Location: Canberra Health Services, ACT

Section: Liaison and Navigation Service

Closing Date: 14 October 2025

What can we offer you:

Competitive pay rates and excellent working conditions within a tertiary hospital.

Salary Packaging with many options that provide full fringe benefits tax concessions.

Flexible working conditions.

12% Superannuation.

Access to Employee Assistance Program.

Access to discounted gym membership.

Access to onsite Physiotherapists.

Access to onsite cafes, staff cafeteria, pharmacy and gift shop.

Up to $12K reimbursement of relocation expenses for interstate candidates (subject to review and approval).

About the Role:

• Note: These roles are multi-classified positions that can be filled by either a HPO3, P3 or RN2. There are two positions available. Please view 02OEU if you are a Registered Nurse.

The Liaison and Navigation Service (LaNS) provides liaison, navigation, care coordination and complex case management for people with complex health and psychosocial needs.

LaNS improves a consumer's experience and their health outcomes through information sharing, integration of care across primary, secondary, and tertiary services, and coordination across health and community services. It focuses on the provision of the right care, at the right time, at the right place, by the most appropriate provider in partnership with the consumer and their care supports. This includes a focus on providing care outside the acute setting with outreach to clients in the ACT community.

The service is comprised of a multidisciplinary team that assists consumers and their supports to navigate the multiple services involved in their care. The service provides and supports patient-centred, trauma-informed, strengths-based, integrated, and coordinated care. It works closely with acute and community services, and across health and psychosocial services, to reduce the challenges consumers and their supports face when required to access multiple services, to ensure the highest quality of care.

The Care Navigator will undertake assessment from an interdisciplinary perspective and coordinate treatment/therapies and psychosocial supports to ensure the facilitation of timely and safe access. The role will work with consumers and their care supports to provide case management, system navigation, advocacy, support, and connection with appropriate services. It will champion person-centred care and actively promote the needs of consumers for navigational support.

This unique role is an opportunity to build relationships with consumers and their supports, GPs, diverse acute and community services, and external agencies, to anticipate and reduce the challenges that people with complex health and psychosocial needs, and their supports, can face. It is an opportunity to ensure the highest quality of care, information and support is provided when consumers and their supports need it, to optimise their health and wellbeing and assist them to navigate the complexities of their care.

The role will be a point of coordination with external health and human services, and work with CHS services and current specialty care coordinators to support consumers and improve the formal networks and pathways for information sharing, coordination, and ED avoidance.

The Care Navigator will work to develop the clinical scope of the role with the intention to undertake practical clinical support and interventions to support consumers to stay well in the community, and to work directly with outpatient and community services to minimise the need for acute care presentation.

The Care Navigator will take on a key role in the ongoing review and development of the service, working collaboratively with colleagues, consumers, and external agencies to contribute to and guide the ongoing co-design of this innovative patient-centred service.

As a member of the LaNS team you will remain committed to, and focused on:

Placing people with complex health and psychosocial needs, and their families, at the centre of their own care.

Involving the consumer and their supports in care planning.

Anticipating and removing barriers to care.

Assisting consumers and their supports to make sustainable connections to the services and supports they need.

Helping to solve problems, coordinate care, and improve the flow of information between the care team and the consumer and their supports.

Listening to consumers and their supports and acknowledging that they are experts in their own health.

Please note: Appointment may be made on the basis of written application and referee reports.

For more information regarding the position duties for the Health Professional Officer Level 3/ Psychologist Level 3 click here for thePosition Description.

Please note prior to commencement successful candidates will be required to:

Undergo a pre-employment National Police Check.

Prior to commencing this role, a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required – Non-AHPRA Registered Allied Health Professions only.

Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

Comply with CHS credentialing and scope of clinical practice requirements for allied health professionals – Allied Health Professions only.

To Apply:

Please apply online by submitting a copy of your CV along with a 2-page response to the Selection Criteria, listed in the Position Description.

***Please note applications submitted via an agency will not be accepted for this position***

Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website.

Our Vision: creating exceptional health care together

Our Role: to be a health service that is trusted by our community

Our Values: Reliable, Progressive, Respectful and Kind

CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply.

The new state-of-the-art Building 5 is now officially open at Canberra Hospital. This 44,000sqm, nine-storey facility, the largest healthcare infrastructure project in the Territory's history, delivers cutting-edge acute clinical services. Building 5 seamlessly integrates with existing campus buildings, ensuring smooth public access, patient transportation, and efficient logistics.

If you would like further information regarding this opportunity, please contact Phyo Courtis on or at

Job: Allied Health

Salary Range: 109, ,772.00

Closing Date: 14/Oct/2025, 7:59:00 AM