Branch Administrator

Benefits Provided

• $90k + $10k Housing Allowance + Super, with Benefits Program and Corporate Discounts
• Job security, working in an essential Government Sector located in Karratha
• An Employee Assistance Program, which incorporates a range of support and counselling services for any issue, personal or work related
• AVAILABLE NOW, Immediate Start – Full time; Monday to Friday, 8.5-hour days

About The Opportunity

Programmed Facility Management are seeking an experienced Branch Administrator to join our Karratha / Pilbara Team. This is an excellent opportunity to be a part of an essential team that provides maintenance services to over 18,000 public housing dwellings for the Department of Communities, including Aboriginal communities in remote locations throughout the State.

Key Responsibilities

Reporting to the Area Manager and Branch Supervisor, the Branch Administrator, is primarily responsible for providing crucial administrative support to the Branch.

The incumbent is a key person within the Team and is involved in promoting positive staff morale and a safe work environment, ensuring quality systems and processes are always complied with.

Duties include:

• Ensures administrative support is consistently provided to the required standards and delivered in a timely manner.
• Provides administrative support as necessary for the efficient running of the state/ branch/ contract.
• Provides regular and ad-hoc reporting to business managers.
• Answers customer and branch queries and takes the appropriate action to resolve
• Liaises with internal and external parties as required.
• Ensures administrative matters are concluded efficiently and requests for information are met within the required timeframes.
• Monitors and maintains an accurate key contract database.
• Answers customer and branch queries and takes the appropriate action to resolve
• Effectively communicates with multiple stakeholders and supports the service delivery team in maximizing customer satisfaction.
• Delivers the defined data management, work order management, administration and reporting services as required.
• Ensures and maintains all documents and records in the relevant system in a timely and accurate manner and ensures confidentiality is maintained for sensitive documents.
• Produces and distributes regular and ad hoc reports on time.
• Maintains an effective and efficient filing system.
• Provides administrative support for projects as needed.
• Prepares information for inclusion into the specified reports, ensuring information is correct, prepared to the agreed format and structure and completed within the given time frame.
• Monitors and reports all instances of team member/subcontractor non-compliance
• Actively identifies hazards in the workplace and implements corrective action.

About You

To join our team, you will be an experienced and highly organized Administrator, with a "can do" and "Team Player" attitude, excellent attention to detail and strength for providing first-class customer service and stakeholder management. Additionally, a commitment to the safety of yourself and others and ability to deliver quality service without compromise.

Additionally, you will possess:

• VALID C Class (mandatory)
• Australian Working Rights
• Ability to pass comprehensive (Client) Pre-Employment Medical including Instant Drug and Alcohol Screening
• Current satisfactory National Police Check (within 6 months)
• First Aid training and Trade based competencies (desirable)

Additionally, you will also possess the following skills:

• Advanced Systems and Technology experience i.e., MS Office, online/web-based Workorder Management Software, both desktop and field mobility (Loc8) and Safety, Payroll & Training requirements.
• Experience with service level agreements and contractual obligations.
• Ability to work in a Team; be a self-motivator and take instructions.
• Ability to prioritise and adapt to changing work tasks in a fast-paced environment.
• Demonstrate a professional approach in the workplace, with excellent customer service skills.
• Have a strong commitment to the safety of yourself and others, at all times.

About Us

Programmed Facility Management is a leading provider of asset management, facilities maintenance and project management services across a multitude of industries.  Working with Programmed Facility Management means you will become part of the Programmed team: a company that encourages career development, supports flexibility and cares about your personal well-being and safety.

Work With Us

Join us on our mission to build outstanding people, strong customers and great communities. Apply today.

Our Commitment

Programmed and PERSOL supports a workplace culture of zero harm and encourages this in all that we do.

Programmed and PERSOL strives for diversity, inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation or abilities to apply.

So, it's over to you. If you would like to join our team, please APPLY now.

To learn more about working with Programmed and PERSOL, we encourage you to visit our website.