Senior Digital Analyst

5 days ago

Brisbane, Queensland, Australia Queensland Government Full time $90,000 - $120,000 per year

The Digital Customer (Smart Service Queensland) team within the Department of Customer Services, Open Data and Small and Family Business provides digitally enabled whole-of-government services to the Queensland public through multiple channels including phone, counter and online. This stream brings together technology, development, products, design, engagement, and operations to deliver simpler connected services.

As The Senior Digital Analyst, You Will

  • Lead the research, development, and deployment of digital self-service solutions that aligns to overall customer experience and enterprise architecture frameworks.
  • Partake in the daily support roster to co-ordinate the team's Service Desk functions. Provide timely and professional support to customers and clients.
  • Utilise tools, like Google Analytics, to monitor and analyse service performance and user engagement, ensuring adherence to Service Level Agreements (SLAs) and customer service excellence.
  • Oversee product lifecycle management, including change, release and deployment processes in line with Continuous Integration / Continuous Deployment (CICD) practices, and drive comprehensive project management from initiation to completion. Report to management where appropriate.
  • Establish policy, process, procedures and toolsets to support digital product management.
  • Maintain supplier relationships and monitor service delivery agreements, including participating in negotiations for service agreements.
  • Champion and enforce security policies, contribute to the development of standards and conduct thorough risk assessments and business impact analyses to manage and respond effectively to security vulnerabilities.
  • This position is part of the Department of Customer Services, Open Data and Small and Family Business (CDSB) as part of the recent Machinery-of-Government changes. CDSB is currently in negotiations for a certified agreement to cover all CDSB employees. In the meantime, the Core Agreement conditions apply to this position.

Applications to remain current for 12 months.
Occupational group
IT & Telecommunications

  • Senior BI Analyst

    2 weeks ago

    Brisbane, Queensland, Australia Randstad Digital Full time $90,000 - $120,000 per year

    Randstad is currently working with a Queensland Government Client to find an A06 level Senior BI Analyst (SQL Coder) for an initial 6 Months Fixed Term position. This role is based in Kedron with WFH flexibility. This is a technical role which would require someone proficient in writing SQL code. The client also uses Cognos as their reporting platform and...

  • Senior Test Analyst – Workday

    1 day ago

    Brisbane, Queensland, Australia CloudMarc Full time $120,000 - $140,000 per year

    Senior Test Analyst – Workday & Parallel Payroll TestingLocation:BrisbaneCloudMarc is a specialist technology consultancy delivering excellence in Quality Engineering, Test Automation, and Cloud Transformation across Australia and APAC. We partner with tier-one enterprises to deliver large-scale digital programs with precision, speed, and quality.We are...

  • Senior Business Analyst

    5 days ago

    Brisbane, Queensland, Australia Humanised Group Full time $104,000 - $130,878 per year

    Business Analyst (Engineering & Digital Transformation)Background A major organisation in the energy sector is undergoing significant transformation, with a strong focus on modernising project delivery through digital technologies. The organisation delivers large-scale, regulated projects and is investing in digital platforms and tools to enhance governance,...

  • Digital Sales Consultant

    2 weeks ago

    Brisbane, Queensland, Australia Yes Digital Full time $100,000 - $120,000 per year

    Base $80k + High Comms | No Cap | Brisbane HQ | Real ProgressionSick of being sold the dream?Tired of roles promising "$130k+" while handing you a $60k base, crap leads, and a spreadsheet of empty promises?It's time to join a digital agency that actually delivers.At Digital Six, we back high performers with better pay, real progression, training that doesn't...

  • Senior Business Analyst

    3 days ago

    Brisbane, Queensland, Australia Metro South Health Full time $120,000 - $140,000 per year

    Your new role:As a Senior Business Analyst within Metro South Health's Digital Advisory and Transformation Services, you'll play a key role in delivering major ICT and digital health initiatives that enhance patient care and service delivery.  You will:Lead the analysis, documentation, and management of business requirements across diverse digital health...

  • Senior Technical Analyst

    1 week ago

    Brisbane, Queensland, Australia UpperGround by Hudson Full time $104,000 - $130,878 per year

    Initial contract to start ASAP until 23/11/2025 with possible extension paying approx $950/dayFortitude Valley location with flexibility to WFH 2 days per weekDemonstrated knowledge and experience in cyber security technologies, specifically regarding: Checkpoint firewalls, Palo Alto firewalls, F5 GTM-LTMOur client, a large complex Healthcare government...

  • Digital Analytics Analyst

    1 week ago

    Brisbane, Queensland, Australia Australian Retirement Trust Full time $90,000 - $120,000 per year

    Ready to tackle a monster amount of digital data and turn it into actionable insights? Join us as a Digital Analytics Analyst and help us unleash the full power of analytics at Australian Retirement Trust. If you love solving complex problems and want to make a monstrous impact on digital experiences, this is your chanceWhy join us?You'll get 14% super as...

  • Senior Technical Analyst

    7 days ago

    Brisbane, Queensland, Australia Aspirante Full time $104,000 - $130,878 per year

    Large ProjectExposure to cutting edge Cyber Security technologiesHybrid working arrangementsJoin a major Cyber Security Program with a Government client, delivering critical uplift projects to strengthen security, governance, and digital services across a large, complex ICT environment. As a Senior Technical Analyst, you will play a key role in analysing,...

  • Digital Account Manager

    1 day ago

    Brisbane, Queensland, Australia R6 Digital Full time $90,000 - $120,000 per year

    Summarry:Looking to work in a high performing marketing agency who do incredible work with a fantastic team and great clients? Here's the details.About the JobThe RoleFull-time Digital Account Management role (Marketing Focus)We're growing our client base and expanding, you can start immediatelyMassive growth opportunities in marketing, creative and dev...

  • Senior Business Analyst

    1 week ago

    Brisbane, Queensland, Australia Bureau Of Meteorology Full time $120,000 - $150,000 per year

    The Bureau of Meteorology are Australia's weather, climate, water, oceans and space weather agency. Our work touches the lives of all Australians every day. Our products and services include observations, forecasts, warnings, analysis and advice. They cover Australia's atmosphere, water, oceans and space environments. The Australian Climate Service seeks to...