Hotel Bell Services Supervisor/Captain
10 hours ago
BETTER BEGINS HERE
Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
The role
Crown Towers Perth is seeking a dedicated and experienced Bell Services Captain to lead our Bell Services and Valet teams in delivering exceptional guest experiences. This full-time leadership role is responsible for overseeing daily operations, ensuring the smooth coordination of guest luggage delivery, valet parking, and driveway management, while fostering a high-performing team culture.
As Bell Services Captain, you will actively supervise front-of-house logistics, provide guidance to Bell Attendants and Doorpersons, and collaborate with internal departments to maintain seamless service delivery. You will play a key role in team development, operational planning, and guest relations—ensuring every arrival and departure reflects Crown's commitment to excellence.
This is a full-time position and requires an Australian Driver's license and 7-day availability.
Key Responsibilities
- Lead and manage day-to-day Bell Services operations, including luggage handling, concierge support, and driveway coordination
- Provide coaching, feedback, and performance reviews to support team development and service consistency
- Conduct team briefings, onboard new employees, and manage high-volume group movements
- Deliver personalised service to all guests, with a focus on VIP arrivals and departures
- Resolve guest concerns promptly and professionally, maintaining confidentiality at all times
- Monitor service standards and implement continuous improvement initiatives
- Uphold CrownSAFE health and safety protocols and proactively manage workplace hazards
About you
You'll bring the following:
- Current WA unrestricted C class manual driver's license
- Proven experience in a bell services or guest services role, preferably in a luxury hotel or resort setting
- Excellent customer service skills with a friendly, professional, and customer-focused demeanor
- Strong team leadership experience
- Strong communication and time management experience
- Knowledge of hotel operations and procedures, with a commitment to upholding high standards of service
This role requires
- Hospitality or related qualification
- Demonstrated Hotel operational experience
- Strong understanding of Hotel Property Management Systems (preferably OPERA)
What you can expect from us
On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.
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