Food and Beverage Supervisors @ Melbourne Airport

WHO WE ARE

Launching into Australia in 2008, ELRANZ has rapidly expanded into the Airport Bar & Restaurant marketplace. Emirates Leisure Retail Australia New Zealand (ELRANZ) operates over 30 venues across 6 Airports in the region.

We are a subsidiary of the Dubai based ELR/MMI group owners and operators of over 300 restaurants, cafes and bars across Asia, The Middle East, Australia and New Zealand. We are also part of the broader high-profile Emirates Group. 

THIS ROLE/LOCATION

Working across two different shift patterns as below:

• Midday Shift: 12:00pm - 8:00pm
• Overnight: 8:00pm - 4:00am

Applicants must be available across a 7-day rotating roster, including public holidays.

We are currently in search of passionate and experienced Food and Beverage Supervisors to join our team based at Hudson's Cafe Melbourne Airport.

The ideal candidate should have a genuine passion for hospitality and guest service and be able to inspire and motivate the team to consistently deliver outstanding service. They are capable of leading by example and setting high standards of professionalism and work ethic.

KEY RESPONSIBILITIES (but not limited to)

• Live, breathe and deliver our company values out to your team members
• Serve our valued customers with enthusiasm
• Reacts to service barriers to ensure smooth & efficient service
• Monitor and train on guest service to maintain high standards
• Provide training to the team on how to maximise sales through average check growth (ATV)
• Manages roster and absenteeism when manager is not on shift
• Ensures all tools and procedures are used/followed at all times to ensure consistent quality, and that team members are aware of these processes and trained accordingly
• Implement and monitor continuous improvement systems and processes
• Maintains store cleanliness standards including completion of daily, weekly and monthly cleaning checklists.

SKILLS AND EXPERIENCE

• Minimum 1 year of experience in a supervisory role within the café/restaurant  industry
• Able to train and supervise Front of House team members
• Excellent communication, leadership and problem-solving skills
• A passion for great guest service
• A keen focus on processes and compliance & ensuring quality every time
• Ability to work on 7 days rotating roster, including weekends and public holidays

OUR VALUES

Teamwork – We encourage & support our teammates and we reward hard work and celebrate achievements together with our Teams & Partners

Service – We deliver exceptional customer experiences and we strive for excellence every time

Integrity – We act honestly and ethically to build and protect our reputation and we respect differences and have no favoristism

Quality– We aim to be the best and take pride in all that we do and we make it our priority to have a safe and attractive environment for our customers & crew

Results– We acknowledge our achievements, and learn from less favourable outcomes and success is working together to bring us growth and new opportunities

WHAT WE OFFER

• Travel discount opportunities with Emirates Airline flights
• Food and beverage discounts via our corporate venues, inclusive across Australia and New Zealand
• Opportunity for career growth and development in addition to ongoing daily training
• Free access to our Employee Health and Wellbeing Assistance Program (TELUS Health)
• Reward and Recognition Program
• Shopping Discounts with leading retailers on our online platform (Swag Store)

Apply now

We are an Equal Opportunity Employer, which values diversity and inclusion. We embrace applicants from all culturally diverse backgrounds, including Aboriginal and Torres Strait Islanders, people with disabilities and the LGBTQI+ community. We draw pride and strength from our diversity and actively foster an inclusive workplace that celebrates the contribution made by all our people.

Please note:

It is a requirement for all successful applicants to obtain an Aviation Security Identification Card (ASIC) which requires a full background and criminal history check. All roles offered will be conditional on applicants being able to successfully obtain an ASIC.