Guest Services Attendant, Lizard Island Resort

6 days ago

Cairns, Queensland, Australia Delaware North Full time
The opportunity

Delaware North Australia is hiring a Guest Services Attendant to join our team at Lizard Island Resort. Located on the World Heritage-listed Great Barrier Reef, just over an hour's flight northeast of Cairns, experience a tropical island with crystal clear waters, idyllic dive locations and powdery white beaches. As a talented and passionate hospitality professional, you will assist us in delivering a premium customer experience in this amazing environment, engaging our guests from arrival to departure.

What we offer

At Delaware North we like a challenge, and talent and hard work are rewarded. We're looking to create the future of hospitality, and we can't do it without you. So, roll up your sleeves and come see why Delaware North is your best career move yet. As our team member, you'll receive:

  • Friends-and-family discounts across our resorts business
  • Live and work on the Great Barrier Reef
  • Be part of a professional team, delivering a 5 star guest experience
  • Access to our employee assistance program
  • Training and development opportunities
  • Opportunities to grow your career with a global business
What will you do?
  • Welcome guests and complete check-in and check-out
  • Handle guest requests, inquiries and complaints effectively and efficiently
  • Maintain current knowledge of daily VIPs, hotel products, services, pricing and special promotional offers
  • Perform duties with a high level of positive guest service. Ensure that the guest is the first priority at all times and be proactive with their needs
  • Liaise with various resort departments to ensure our guests experience the most memorable of experiences and the very highest levels of service
More about you
  • Extensive hotel/resort front office experience
  • Exceptional interpersonal and communication skills
  • Demonstrated ability to organise and prioritise daily tasks and work with minimal supervision
  • Experience using OPERA (PMS) system highly regarded

The application period will close on 16/10/2025, unless sufficient qualified candidates are identified sooner.

Who we are

Nestled within the Great Barrier Reef, Lizard Island is a sanctuary of natural beauty and tranquility. With just 40 rooms, suites, and villas set amid a 1,013-hectare National Park, visitors enjoy exclusive access to vibrant reefs and private beaches. At Lizard Island, you will create unforgettable memories for our guests in this breathtaking paradise.

Our business is all about people, and that includes you. At Delaware North, you're not just part of a team — you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.

Together, we're shaping the future of hospitality — come grow with us

At Delaware North Australia & New Zealand, we are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected. We welcome applications from all backgrounds, orientations, and experiences. Be part of a team that celebrates diversity and thrives on collaboration.


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