Customer Markets Strategy Lead

Join the change. Together, we'll make history

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL. We're re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You'll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in.

About the role

Customer Markets Strategy Lead

As the Customer Markets Strategy Lead at AGL, you will be at the forefront of shaping the future of energy retail in a rapidly evolving and disrupted market. With the industry undergoing a once-in-a-generation transformation driven by decentralization, decarbonization, and electrification, your role will be pivotal in guiding AGL's strategic response. You will lead the development of both short- and long-term strategies that position AGL to meet the changing needs of customers in Australia. Collaborating across key areas—including customer acquisition and retention, marketing, channels, product, pricing, operations, and emerging energy trends—you will ensure a cohesive and forward-looking retail strategy that connects every customer to a more sustainable future.

What you will be doing:

• Lead the development of Customer Markets' strategy, including vision, mission, and strategic priorities, informed by market and industry trends.

• Partner with senior leaders to align business unit strategies with overall planning and performance goals.

• Foster strong relationships across the Customer Markets leadership team and stakeholders to ensure strategic alignment and effective delivery.

• Provide innovative, market-informed thought leadership that aligns with AGL's enterprise strategy.

• Deliver actionable recommendations in response to market shifts and customer trends, leveraging insights from Data Science and Insights teams.

• Prepare high-quality strategic materials for executive and board-level discussions, while identifying growth opportunities and strategic partnerships.

What we would like to see you bring:

• Tenured experience in strategy management consulting, with essential exposure to the energy sector.

• Holds a Commerce or Engineering degree, MBA highly desirable.

• Strong analytical and conceptual thinking skills, with the ability to structure complex, ambiguous problems.

• Exceptional written and visual communication skills, particularly in PowerPoint and Word.

• Skilled in influencing and engaging stakeholders at all levels through clear, persuasive verbal communication.

• Proven project management capabilities with a strategic mindset and the ability to lead under pressure.

What's in It for You?

• Flexible working options including hybrid work.

• Discounts on energy, telcos and solar plans.

• Participate in Energise - our reward & recognition program.

• Access 20 weeks of paid parental leave for the primary carer.

• Access to an additional week of recharge leave per year.

We warmly welcome your application and encourage you to express your interest—even if your experience doesn't align with every listed requirement. Your unique perspective and potential are just as important to us.

#LI-ZD1 #LI-Hybrid #Jointhechange #AGL

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit:

AGL is a Circle Back Initiative employer - we commit to respond to every applicant.

Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary.

The information provided as part of your application to AGL will be managed in accordance with the AGL Privacy Policy.

AGL does not accept agency submissions unless approval has been granted by a member of the Talent Acquisition team. Candidates submitted by an agency without approval will not be considered by AGL.

Location

Job Family Group