Training and Systems Coordinator

Talent is a global leader in digital and technology recruitment. With over 300 employees, 10 offices and revenue of $1billion, we are on a mission to build a better world of work for all - and you can be a part of it 

We know what really matters: development, flexibility, recognition, and purpose. And that's just what we offer. Of course, you can expect some additional perks including a world-class team conference, social events, health and fitness allowance for all you gym goers, industry-leading training, and development programs, oh and 'Friday Drinks' if that's your jam.

Working with Talent, you'll be joining a company with a core value to 'Give a Damn'. We believe in having a positive impact on our people, our community, and our world.

We are looking for a proactive and detail-oriented Training and Systems Coordinator to join the team on a 12-month fixed-term contract to cover maternity leave. This role plays a key part in onboarding new starters, maintaining training content, facilitating business-wide training initiatives, and coordinating system-related communications.

You will work closely with managers, technology teams, and wider business units to ensure that staff are well-supported, training content is up-to-date, and communications are timely and clear.

If you're early in your career (1-2 years of experience) and eager to broaden your experience in the training and systems space, this is the role for you

Key Responsibilities:

New Starter Training

• Partner with hiring managers to create tailored training schedules.
• Organise, schedule and run training sessions.
• Facilitate full system and process onboarding.

Training Content Management

• Maintain and update user guides (UGs) and product walkthroughs to reflect current processes.
• Create new guides for undocumented workflows.
• Audit and revise outdated documentation to ensure accuracy and usability.

Monthly System Refresher Training programs

• Plan, schedule, and coordinate monthly business-wide refresher sessions on systems and processes.
• Develop engaging slides and training materials.
• Design follow-up surveys and emails to gather feedback and reinforce learning.
• Create posts to summarise and share insights from each session.
• Assist in facilitating the sessions as needed.

Maintenance and Incident Communications

• Draft and update communications for all system maintenance and incidents.
• Ensure timely, consistent, and clear messaging is shared with impacted users.

Training Program Expansion

• Expand the training registry to include non-core systems and tools.
• Develop and maintain resources that support broader business training needs, this may be in the form of user guides, online learning modules, frequently asked questions or pre-recorded sessions.

Key Skills and Experience:

• 1-2 years experience, we'll open to someone early in their career looking to progress
• Strong organisational skills.
• Excellent written and verbal communication.
• Confident facilitating training and engaging with stakeholders at all levels.
• Experience with documentation, knowledge base creation, and training content development.
• Detail-oriented, self-motivated, and capable of managing multiple priorities.

Desirable:

• Background in learning and development, internal communications, or systems training.
• Familiarity with tools like Whatfix (Digital Adoption), StatusIO (Incident status page), Blink (Internal Intranet) and/or Learning Management Systems.
• Experience working in recruitment, product / technology environments.
• Knowledge of survey platforms and feedback tools (e.g. Survey monkey).

What's in it for you?

• Talent Anywhere – work from anywhere in the world for 2 weeks per year. 

• Talent Time Out – 6 dedicated days per year for or resting and recharging. 

• Annual TALENTFEST conferences. 

• Annual health & lifestyle allowance. 

• Free premium membership to Headspace. 

• Equity program, where everyone gets a piece of the pie 

• Opportunities for development and career progression. 

Sound interesting? If you want to make Talent your next play, please get in touch.