Senior Investigations Officer

2 weeks ago

Melbourne City Centre, Victoria, Australia Victorian Government - Department of Health Full time

About the role:

Under the supervision of the Principal Investigator, the Senior Investigations Officer will manage and provide advice on complaints involving serious quality and safety issues and/or breaches of the Mental Health and Wellbeing Act 2022 (the Act) and human rights. The role will involve the identification of opportunities for service improvement through investigations, undertakings, recommendations, and coaching and advice to services.

The Senior Investigations Officer will have expertise in mental health law and will provide advice to colleagues as a technical specialist. They will also assist with the development of new practices and processes for the Investigations team.

About us:

The new MHWC includes Commissioners with lived experience of mental illness or psychological distress and lived experience as a family member, carer, or supporter.

The MHWC is an accountability body in the mental health and wellbeing system established under the new Act and recommended by the Royal Commission into Victoria's Mental Health System. The new MHWC includes Commissioners with lived experience of mental illness or psychological distress and lived experience as a family member, carer, or supporter.

Further information about our functions are available on the MHWC website.

About you:

  • A tertiary qualification preferably in health or human services/ dispute resolution/ investigations/ law.
  • A formal qualification or recognised credentials in fields related to investigations and assessment of quality and standards.
  • Extensive recent and relevant experience in the conduct of sensitive and complex investigations and/or reviews.

What we offer:

  • The opportunity to perform meaningful work, making direct contributions toward enabling Victorians to be the healthiest people in the world.
  • A wide range of growth and development opportunities within the department and wider Victorian Public Service & Sector.
  • A strong commitment to work-life balance, including a diverse array of flexible working arrangements.

How to apply:

Applications should include a resume and a cover letter. Click the `Apply' button to view further information about the role including key contact details and the advertisement closing date.

We are committed to developing and supporting a workforce that is well equipped and highly motivated to provide responsive and quality services to all Victorians. We continue to build an inclusive workplace that embraces diversity of backgrounds and differences to realise the potential of our employees for innovation and delivering services aimed at enhancing the lives of all Victorians. All roles can be worked flexibly and we encourage applications from Aboriginal people, people with disability, LGBTIQ+ and people from culturally diverse backgrounds. Please contact us if you require any adjustments to participate in the recruitment process at For more information on our commitment to inclusion and diversity see inclusion and diversity at the Department of Health.

If you have any queries in relation to recruitment processes at Health, or experience any issues in applying, please feel free to email Please note that unsolicited applications will not be replied to. If you have questions regarding the role specifically, we would advise you to reach out to the contact listed on the advertisement directly.

Preferred applicants may be required to complete a police check and other pre-employment checks. Information provided will be treated in the strictest confidence in line with our Privacy Policy.

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