Senior Customer Service Coordinator

2 weeks ago

Brisbane, Queensland, Australia Coates Full time $60,000 - $90,000 per year

About us

Coates is proudly Australian owned and has a long history of supporting customers to deliver major projects. We provide end-to-end solutions across five key areas: Equipment Hire, Engineering Solutions, Industrial Solutions, Power & HVAC, and Training.

The next step in your career starts here…

  • Permanent, full-time opportunity
  • Monday to Friday
  • Genuine career development and progression opportunities, grow your career at Coates

As the Senior Customer Service Coordinator at one of our bustling Metro branches, you'll be responsible for providing a high level of support to the Branch Manager in the efficient management and general operations of the branch.

We're looking for someone who knows how to work with customers — whether that's in equipment rental, retail, trades, logistics, hospitality, or manufacturing — and is ready to apply their experience in a new setting.

Your role will include a variety of responsibilities, such as:

  • Ensuring the safety of your team and Coates customers
  • Leading and inspiring a team of Sales Coordinators to deliver outstanding customer service - you understand that a happy customer is a returning customer and take pride in helping the team meet their targets
  • Creating the best outcomes for our customers - developing quotes, raising purchase orders, and entering hire agreements
  • Managing administrative tasks, assets, and quality processes

What you'll get in return:

We provide our team with a wide range of perks and benefits, including:

  • Career development and progression pathways
  • Access to employee discounts, benefits, and wellbeing programs
  • Purchased additional leave program
  • Novated leasing and salary sacrifice options
  • 12 weeks of paid parental leave (in addition to the government scheme)
  • Volunteering opportunities through the Coates Foundation

What you'll bring to the role:

  • Excellent communication skills—both written and verbal
  • Strong multitasking and prioritisation abilities
  • Demonstrated problem-solving skills
  • Experience supporting and leading a team
  • A passion for delivering exceptional customer experiences
  • General computer skills (MS Word, Excel, Outlook)
  • Trade or hire industry experience (highly regarded)

Looking for more reasons to join Coates?

At Coates, we believe people, organisations, and communities thrive when everyone feels valued and included.

We're proud to be implementing our second Reconciliation Action Plan and are committed to improving gender representation. We also support professional growth through leadership and development programs.

But our impact doesn't stop there. Through the Coates Foundation, we support local and national charities and invest in sustainable equipment solutions to help create a greener future for all.

Visit to learn more about our values and opportunities.

Unlock your next career opportunity - apply today

Diversity and inclusion are at the heart of our culture. Coates welcomes candidates from all backgrounds, experiences, and perspectives to apply.

Coates. Equipped for you.

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