Clinic Manager

2 days ago

Brisbane, Queensland, Australia Removery Full time $80,000 - $120,000 per year

POSITION OVERVIEW

The Clinic Manager is the clinic leader, responsible for the day-to-day operations and success of their assigned clinic(s). The Clinic Manager ensures a five-star experience is delivered to every Removery client who enters their studio, leveraging their experience and training in both sales and laser to effectively manage staffing, scheduling, change management, performance, service delivery, and ensure operational excellence. The Clinic Manager demonstrates our Removery Values of Trustworthy, Passionate, Effective, Focused and Purposeful in all interactions with team members and clients alike.

POSITION RESPONSIBILITIES

· Serves as People Leader for all assigned studio personnel, including:

· Coaching on best practices for each individual role

· Managing time and attendance, approving timesheets and time off requests

· Ensuring schedule remains optimized to best support our clients

· Drafting and delivering monthly performance check-ins and bi-annual employee reviews, ensuring employees are set up for success in their individual roles

· Leading change initiatives and serving as cultural champion for the organization

· Conducts interviews for in studio positions ensuring both efficiency and effectiveness of hiring

· Ensures that every client receives a five-star experience in their assigned studio

· Leads daily team huddles, and team meetings as required, ensuring the studio is positioned for success

· Identifies and leads outreach and community activations for their home studio

· Utilizes their studio dashboard and health score reporting to establish goals, metrics, and performance expectations for each studio team member. Trains and up-levels team members to understand and deliver on established expectations

· Oversees the daily cleaning and stewardship of their studio, including management of all facilities work orders, supply orders, equipment repairs, inventory stock, and as-needed requests. Performs and/or assigns tasks, as needed.

· Leads change management initiatives providing feedback on opportunities to improve effectiveness and delivery

· Ensures all compliance policies are adhered for example cash handling, deposits, daily register close, etc.

· Maintains skill level in both laser and sales, performing sales consults and treatments no less than weekly, where credentialing requirements allow. Works in both/either role as staffing needs require.

· Models effective communication, business leadership, and consistently demonstrates our company values

· Travels to support the success of other studios, when necessary

· May serve in various leadership capacities, including Pioneer group, Next Generation, Laser-Focused Leaders, or other organization programs, continuing to evolve Removery operations to improve overall effectiveness, business outcomes, and client impact

· Supports their assigned Regional Manager and Operations Leadership Team in other duties, as assigned

POSITION SKILLS & REQUIREMENTS

· Higher school certificate or equivalent

· Team and Client centric approach with creativity to identify opportunities to surprise and delight

· Proven track record of achieving sales targets and KPIs in a service-based environment

· Minimum 2-3 years of experience managing a high-performing team in a customer-facing environment

· Must have unrestricted right to work in Australia

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