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Customer Support Manager

2 weeks ago

Sydney, New South Wales, Australia PACT Group Full time $90,000 - $120,000 per year

Company Description

Viscount Reuse is a fast growing business dedicated to sustainability. We have heavily invested in our well-established Asset Pooling and Manufacturing sites and are committed to further growth and investment. Join our friendly team and enjoy a secure role with a thriving business that genuinely cares about its people while investing in Australian Asset Pooling and Manufacturing.

Job Description

About this opportunity

You'll be responsible for leading a small team of customer service representatives, ensuring excellence in daily customer order management, order fulfillment processes, and responding to inquiries from customers and overall efficiencies in our Customer Service team within the Manufacturing business.

This is a crucial new member of the Viscount Reuse Sales & Customer service offering that will take ownership of the Sales & Customer Support within Viscount Manufacturing.

Your key responsibilities will be to:

  • Leading and mentoring a small team of customer service professionals
  • Managing customer orders, data, and pricing through SAP
  • Participating in S&OP meetings, managing new customers, price increases, managing master data
  • Resolving escalated service issues with empathy and efficiency
  • Collaborating with planning, production, and warehouse teams to ensure timely delivery
  • Driving improvements in our customer portal and service systems
  • Supporting sales operations, production, warehousing to achieve forecast

Your skills and experience

To be successful in this role, you'll have:

  • Proven experience with SAP and ERP systems,
  • Salesforce / CRM experience.
  • Excellent oral and written communication
  • Strong relationship-building skills
  • Confidence in decision-making and problem-solving
  • Ability to manage competing priorities in a fast-paced environment
  • A supportive leadership style that empowers others
  • A commitment to continuous improvement and innovation
  • Ability to think innovatively in developing and implementing solutions

Additional Information

Why join us?

At Viscount Reuse, we value inclusive leadership, flexibility, and growth. We're committed to creating a workplace where our employees feel supported, respected, and encouraged to lead. Whether you're stepping into a leadership role, exploring new career opportunities, or seeking greater flexibility in your work life, we'll support your journey.