IT Support Analyst

A bit about us

At Judo, we're more than just a business bank – we're pioneers in redefining business banking for the modern era. Rooted in timeless values such as integrity, trusted relationships, and a challenger spirit, we're dedicated to revolutionising business banking for Small to Medium Enterprises (SMEs) across Australia. Our journey began in 2016 with a bold vision and a PowerPoint slide, driven by a desire to challenge the status quo in an industry dominated by the major players. In just a few short years, we've grown exponentially, establishing ourselves as one of the fastest-growing new banks globally, with 27 offices spanning the nation.

At the heart of our ethos lies a commitment to supporting Australian SMEs, placing our people and customers front and centre in everything we do. Our agility and adaptability enable us to say 'yes' when other banks say 'no', making it easier for our customers to secure the funding they need, precisely when they need it. We take immense pride in our personal approach to banking, fostering diverse relationships and cultivating a collaborative culture within our team.

Our culture – come and join a multi-award-winning place to work

We firmly believe that culture eats strategy for breakfast, lunch, and dinner and the most important investment we can make is in our people. Our Values of trust, teamwork, accountability and performance underpin the foundation of our culture.

We're not your average bank. Judo was built from the ground up, with one purpose: to be the most trusted SME business bank in Australia. We made sure to cultivate a space where bureaucracy is left at the door - where our customers come first with relationships at the core of what we do. We aspire to think differently, inviting new ideas, and creating a space where everyone feels like they belong because we know that it's our unique differences that make us collectively stronger.

We are thrilled to be externally recognised for our unique culture too We were awarded the #1 ranking in LinkedIn's Top Companies in Australia list as well as named in the AFR's BOSS Best Places To Work list for 2 years in a row. We're also super proud to be included in the 2024 HRD Australia 5-Star Employers of Choice list.

Our people and our culture are truly our secret sauce.

Now, about this role…

If you love:

• Solving complex tech problems, thinking outside the box and creating innovative solutions
• Delivering high impact, people first IT support that truly delights users
• Thriving in a fast paced, digital first environment where no two days look the same
• Championing technology and driving its adoption across a growing business
• Taking ownership, making smart decisions quickly and standing by them

Then this just might be…your dream job:

• Oversee the operational management and governance of workplace technology services
• Deliver modern, high quality IT solutions across the organisation
• Support the successful execution of projects, including governance and reporting
• Manage IT assets end to end including lifecycle and licensing
• Investigate recurring issues, perform root cause analysis and implement lasting solutions
• Improve system reliability, performance and scalability, with a focus on automation
• Lead IT change implementations, ensuring compliance with internal change policies
• Keep documentation up to date and easy to follow
• Manage service deliver and relationships with service providers and suppliers
• Drive continuous improvement of our IT services
• Stay organised across multiple tasks and priorities, moving seamlessly between workstreams
• Communicate clearly with both technical and non-technical stakeholders
• Maintain strong access control practices across supported platforms and applications
• Work closely with our cybersecurity team to keep our tech environment secure

A little bit about you:

The skills you've picked up along the way:

• Technology skills
• Proficiency across the Microsoft enterprise stack - M365, Intune, Entra
• Operating systems knowledge - Windows, macOS, Cloud PC (Windows 365)
• Experience with Microsoft Exchange, SharePoint Online, OneDrive
• Hands-on support of Microsoft Teams Rooms
• Familiarity with Jira and Confluence
• Networking basics including WAN and Wi-Fi troubleshooting
• Personal Skills:
• Strong analytical thinking and creative problem solving
• Calm, approachable and customer first attitude
• Ability to juggle multiple priorities and deliver under pressure
• Great communication - able to translate tech into plain language
• Collaborative team player who's also confident working independently

Your life pre-Judo:

• Solid background in IT support or workplace tech roles
• Experience working closely with IT vendors and service providers
• A high attention to detail and commitment to quality
• Proven ability to manage competing priorities and hit deadlines

At Judo, our culture sets us apart:

Our Values:

• Accountability: Make decisions and own them. Do what you say.
• Performance: Strive to improve each day, surpassing yesterday's achievements.
• Teamwork: We're not just a team; we're a champion team.
• Trust: The cornerstone of our purpose and relationships.

We're seeking individuals who embody resilience, positivity, curiosity, hunger for success, adaptability, passion, courage, decisiveness, and a hands-on approach.

What our team members say about us:

Our people are empowered to make decisions, take ownership, and contribute to a collaborative environment. Bureaucracy is non-existent as we focus on collective success. At Judo, diversity isn't just valued; it's celebrated. We're committed to creating an inclusive environment where everyone thrives, making us collectively stronger. Our team works tirelessly towards our purpose while enjoying the journey of revolutionizing Australian SME business banking.

Perks of joining us:

• Additional 2 weeks of leave annually (that's 6-weeks per year)
• Big life event leave
• Home office setup allowance
• Access to CU Health
• Flexible work options, embracing a true hybrid model.

If this resonates with you, reach out - we'd love to hear from you.

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Please no agencies We maintain a preferred panel, and kindly request no unsolicited contact. We do not hold any responsibility for dispute over candidate ownership if you have not been engaged directly.