Medical Receptionist

About Us:

Bidgerdii Community Health Services is an Aboriginal and Torres Strait Islander community controlled primary health care service, operating in the Rockhampton and wider Central Queensland region for more than 30 years and our vision is for Healthy and Strong Aboriginal and Torres Strait Islander, children, families and communities – self – determining, culturally strong, and thriving in their own way. The name 'Bidgerdii' means 'healing plant' – the bark of the plant was used for tobacco, and the leaves for healing sores and rashes.

Bidgerdii provides comprehensive primary healthcare and wellbeing services, collaborates with partner agencies for integrated continuity of care and advocates for health policy and health system reform. Our services include general practice bulk-billing clinics, social and emotional wellbeing and generalist counselling services, chronic disease management, preventative health screening, children and family health and early childhood education services.

This is an Indigenous – identified position. Applicants must be of Aboriginal or Torres Strait Islander decent (pursuant to Section 14 (d) of the Anti-discrimination act. Please indicate within your application if you are of Aboriginal or Torres Strait Islander decent.

About the Role:

We are seeking an additional, highly organised and detail-oriented Medical Receptionist to join our team.

The ideal candidate will be responsible for greeting patients, scheduling appointments, managing patient records, and providing excellent customer service. The Medical Receptionist will be the first point of contact for patients and will play a critical role in ensuring a positive patient experience.

Responsibilities:

• Greet patients and visitors in a friendly and professional manner
• Schedule appointments and manage patient records
• Answer phone calls and respond to patient inquiries
• Maintain a clean and organised reception area
• Assist with administrative tasks as needed

About You:

You a compassionate, optimistic individual wanting to make a difference in people's lives especially our Aboriginal and Torres Strait Islander community and have the following:

• Certificate III in Business Administration (Medical), or willingness to undertake or similar qualification with relevant industry experience.
• Excellent communication and interpersonal skills
• Strong organisational and time management skills
• Ability to multitask and work in a fast-paced environment
• Proficient in Microsoft Office and electronic medical records systems
• A sound knowledge and understanding of Aboriginal and Torres Strait Islander societies and cultural differences particularly in regards to issues impacting on the health and wellbeing of Aboriginal and Torres Strait Islander peoples today.

Practical Requirements:

• Valid Blue Card (Working with children check)
• Current C Class Drivers Licence (QLD) – essential
• Immunisation requirements – It is a condition of employment for this role for the employee to be, and remain, vaccinated against the following vaccine preventable diseases: Measles, Mumps, Rubella, Varicella, Hepatitis B, Hepatitis A, COVID19 and pertussis (whooping cough) during their employment.
• Satisfactory Police Criminal History Check.

What We Offer:

We offer excellent working conditions with up-to-date technology, great work life balance with flexible work hours (Monday – Friday, 8.00am – 5.00pm).  We also offer excellent career progression and development opportunities in an innovative, community focussed organisation where we are committed to continuous improvement and have exciting plans for the future.

Other perks for joining us (not limited to):

• Competitive Salary
• Generous Salary Packaging
• Awesome Organisation Culture
• 12% Employer Superannuation Contribution
• 17.5% Leave Loading

How to Apply:

Click 'Apply Now' to submit your application and please include:

• Your current CV or resume, including referees.
• A 1 - 2 page cover letter outlining how your experience, abilities and knowledge align with the organisational values, accountabilities and "Key Selection Criteria" section of the Role Description.

Please note pre-employment checks will be carried out on successful applicants recommended for employment which may include confirming your qualifications, professional registration/s, previous employment history (including any previous disciplinary action), police criminal history check, Australian work status and vaccination requirements.

If you need more information, please contact HR and Recruitment team

Applications close: Sunday, 26 October 2025

We are committed to providing equal opportunities to all employees no matter their sex, race, culture, sexual orientation, disability or gender identity. Bidgerdii strongly encourages Aboriginal and Torres Strait Islander applicants for this position.