System Administrator

3 days ago

Canberra, ACT, Australia Academy of Interactive Entertainment Full time $60,000 - $100,000 per year

The Academy of Interactive Entertainment is Australia's most awarded 3D Animation, Game Design and Visual FX educator based in Sydney, Melbourne, Canberra, Adelaide and Online, with a reputation for delivering high quality vocational and higher education.

AIE is looking to employ a System Administrator & IT Support team member to provide second point of contact support for AIE's Information Technology systems. The role encompasses providing face-to-face and remote technical support across Australian and US operations, with occasional trips to Sydney/or Canberra based from our Canberra or Sydney campus.

Day to day duties will include:

  • Provide support and maintenance across applications, networking, cloud and on-premise server infrastructure.
  • Provide hardware support including troubleshooting, replacing and upgrading desktop and server components.
  • Escalate complex issues to seniors when required after performing detailed troubleshooting.
  • Participate in the after-hours support rotation after suitable onboarding.
  • Work within a ticketing system with incident, service requests and maintaining, creating and update documentation.

Requirements:

  • A passionate attitude for IT, gaming and movies. A suitable position for someone with 2-3 years' experience in the IT industry and wanting to continue in a Systems role.
  • Strong technical knowledge across Microsoft, networking and virtualisation technologies.
  • Great customer service and excellent English communication skills.
  • Attention to detail with strong root cause analysis, troubleshooting and analytical skills.
  • Values ongoing learning and development.
  • Demonstrates a positive attitude.

Desired & Standout Skills

  • Experience with Windows Server, Microsoft Endpoint Configuration Manager, Intune/MDM, Microsoft 365, VMware vSphere or Proxmox.

Benefits of working at AIE:

  • Located within our corporate headquarters working alongside multiple senior IT staff who will mentor, teach and provide continuous training & support.
  • Dynamic and passionate team focused on delivering quality education in a mature and friendly teaching environment.
  • Fully funded IT professional development, training and certification opportunities.

Please note:

  • This is a full-time position with a 5-month probation period.
  • Salary is negotiable depending on skills and experience.
  • Applicants need to be able to apply for, or currently hold, a current National Police Check and Working With Children Check.

If you think that you would be great for this job, please apply by submitting a CV and cover letter in PDF or RTF format.

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