Head of Quality Assurance

We are seeking a driven and experienced Head of Quality Assurance to lead the development and implementation of Country Road Group's (CRG) quality strategy across our portfolio of brands — Country Road, Witchery, Trenery, MIMCO and POLITIX.

This pivotal leadership role ensures our products consistently meet the highest standards, from design and production through to in-store and customer delivery. With oversight of end-to-end quality assurance — across factories, warehouses, and stores — you'll play a key role in risk mitigation, vendor performance, and customer satisfaction.

If you are a strategic thinker with a deep technical understanding of product quality, production, and compliance in fashion retail — and you thrive in a complex, fast-paced environment — this is your opportunity to shape how quality defines the customer experience at CRG.

Key Responsibilities

Strategy & Standards

• Develop and implement a group-wide Quality Assurance strategy and framework.
• Establish and maintain quality standards, procedures, and performance targets across all brands and categories.
• Oversee the creation and maintenance of CRG's quality manuals, processes and return-to-vendor policies.
• Champion continuous improvement practices and partner with suppliers to lift quality outcomes.

Supplier & Stakeholder Management

• Manage onboarding of new suppliers from a quality perspective.
• Set and communicate clear quality expectations to suppliers, agents and internal stakeholders.
• Build strong, collaborative relationships with local and offshore suppliers to ensure compliance and consistent product quality.
• Escalate and communicate any significant quality issues, rework, or product withdrawals across the group.

Quality Assurance Oversight

• Oversee all quality inspections at manufacturing locations, including management of third-party auditors.
• Lead the in-market quality escalation process – including investigation, resolution, and reporting via the Quality Log.
• Drive efficiencies and reduce time and cost across QA systems and processes.

Issue Management & Continuous Improvement

• Lead the management of withdrawn styles and collaborate on root cause analysis and resolution.
• Communicate quality issues across Retail Operations, including South Africa and New Zealand markets.
• Work with internal product development and production teams to resolve supplier claims and manage rework or cancellations.

Technical Expertise

• Act as the group-wide technical expert on quality, fabric, trims, garment construction, and performance standards.
• Support cross-brand investigations and advise on resolution of product and manufacturing issues.
• Provide guidance and leadership on the interpretation of quality standards, customer expectations and industry best practices.

People & Leadership

• Lead, mentor and develop a high-performing team with a strong culture of accountability and excellence.
• Foster an inclusive, safe and supportive team environment.
• Model leadership that embraces change, innovation and collaboration across our House of Brands.

Key Capabilities

• Extensive leadership experience in quality assurance within the retail or fashion industry.
• Strong understanding of garment production, quality systems and offshore manufacturing environments.
• Proven ability to develop and manage quality systems, processes and audit frameworks.
• Deep technical knowledge of fabrications, trims, garment construction and quality compliance.
• Excellent stakeholder management and vendor engagement skills across global supply chains.
• Demonstrated experience leading teams and driving cross-functional collaboration.

Why work for CRG?

The Country Road Group is one of Australasia's largest Lifestyle Brand Houses comprising of iconic brands such as Country Road, POLITIX, Trenery, Witchery and MIMCO. Here are some of the great things we offer:

• Generous employee discounts across our House of Brands
• Seasonal clothing allowance
• An additional day of leave for your birthday
• An Industry leading Parental Leave Program
• Flexible working arrangements to support work/life balance
• Annual learning calendar to support the ongoing development of our team
• Support community partnerships across our Corporate Social Responsibility Program
• We are committed to operating ethically, sustainably, and responsibly.

About CRG

Country Road Group is Australia's largest Lifestyle Brand Houses comprising of iconic brands including Country Road, POLITIX, Trenery, Witchery and MIMCO. Our Values include being Customer Obsessed, Collaborative, Inspirational, Responsible and Dedicated to Quality. We are looking for highly motivated and passionate individuals to be part of the Group's evolution and support each brand to realise their full potential.

Country Road Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process