Quality Assurance Coordinator

About Us

HumanAbility is a not-for-profit, industry owned and led organisation that is contracted by the federal government. It was established as a Jobs and Skills Council for the health, human services, aged care and disability, sport & recreation and early childhood industries to fulfil the requirements of the Jobs & Skills Councils – Strengthening Australia's National Vocational Education and Training System program.

HumanAbility's objective is to advance education by supporting skills and workforce development for the above specified industries. It is a values-based organisation with a defined mission and vision, understanding the ultimate beneficiary of the work we do is our communities.

About the Position

This position supports the Quality Assurance Manager and Senior Quality Assurance Coordinator in ensuring compliance and quality of training package products and related materials. This role focuses on day-to-day Quality Assurance activities, reviewing documents, managing enquiries and maintaining QA systems related to training package development,

In addition, this role provides operational support to the Training Product Development team by ensuring the effective use of tools and systems, contributing to the delivery of high-quality, compliant training package products and related materials on time.

Key Accountabilities

Support Quality Assurance Manager and Senior Quality Assurance Coordinator:

• Assist the Quality Assurance Manager and Senior Quality Assurance Coordinator in monitoring and ensuring compliance with industry standards, regulatory requirements, and internal quality policies.

Quality Assurance and Compliance:

• Review and audit training package products and other related materials to ensure they meet established quality benchmarks.
• Assist in documenting systems and processes related to quality assurance and training package development.

Induction and Support:

• Provide ongoing support to team members on systems and processes and the effective use of tools.
• Provide guidance on tools, systems and processes.

Manage Enquiries and Policies:

• Respond to enquiries related to training products, ensuring timely and accurate responses.

Tools and Systems Management:

• Maintain tools, systems and processes to support the training product development team.

Documentation and Reporting:

• Maintain detailed and accurate records of QA processes, findings, and corrective actions.
• Prepare regular reports for the Quality Assurance Manager on the status of QA activities, compliance issues, and other relevant metrics.

Continuous Improvement:

• Identify areas of risk and continuous improvement in the training product development and recommend enhancements to the Quality Assurance Manager.
• Participate in continuous professional development to stay updated on best practices and emerging trends in quality assurance and training package development.

Other:

• Observe and follow work health, safety and wellbeing policies and guidelines.

Qualifications and Experience

• Tertiary qualifications in a relevant field (e.g., Education, Quality Management, Instructional Design) or equivalent experience.
• Experience in a quality assurance role, preferably within a training or educational context.
• Familiarity with tools such as SharePoint, , MS Teams, and MS Dynamics.

Skills and Competencies:

• Excellent attention to detail and a commitment to maintaining high standards of quality.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams.
• Sound organisational and time management skills, with the ability to manage multiple tasks and priorities.
• Proficiency in using and managing collaboration tools and platforms.
• Problem-solving skills and the ability to develop and implement effective solutions.

Personal Attributes:

• A proactive and collaborative approach to work.
• Adaptability and flexibility in a dynamic work environment.
• Commitment to continuous improvement and professional development.

Further Information

This position is offered on an ongoing basis to reflect Department of Employment and Workplace Relations (DEWR) grant funding period.

All appointees must be willing to obtain a police check and Working with Children Check.

There may be times when it is required to work outside normal business hours i.e. evenings and weekends to meet operational and/or stakeholder requirements, and dependant on work deliverables, the role may be required to undertake travel.

We work according to a hybrid working environment. Your initial location of work is from your home with the expectation to attend in person the organisational meetings, office days or equivalent as requested.

Please attached a cover letter and CV when applying. Applications will be reviewed as they are received, we encourage you to apply without delay. If you have any questions about this role, please contact our P&C team confidentially on