Customer Care Representative

2 days ago

Fairy Meadow NSW, Australia Animal Referral Hospital Full time $45,000 - $65,000 per year

Job Description

We are looking for a friendly and organised Customer Care Representative to join a fast-paced and exciting environment and be a welcoming face to our clients and their pets

ARH Wollongong is a busy, state-of-the-art emergency hospital that sees a variety of pets and medical cases. We pride ourselves on offering the highest standard of patient care with a focus on offering our clients exceptional customer service. We are looking for a Customer Care Representative to cover a Maternity Leave position - this is a welcoming and amazing team that works cohesively together and shares a passion for providing premium pet care and customer service.

Maternity Leave Contract -now through to June 2026. Hours: Every Monday & Tuesday 5:30pm - 12am, with the addition of ability to pick up any annual leave, personal leave, public holiday shifts that may come up.

As a part of the Customer Care team, your duties will include:

  • Handling a high volume of inbound calls
  • Welcoming clients and their pets to the hospital
  • Booking and managing appointments
  • Invoicing and taking payments - including cash and EFTPOS
  • Processing payments on Vetpay and Medipay finance platforms
  • Data entry and requesting documents from referring vets and clients
  • Managing email enquiries
  • Liaising with referring vets

About your experience and skill:

  • Minimum 2 years' experience in a reception/customer service role
  • Ability to remain calm under pressure, during busy times, emergency situations or while dealing with difficult clients
  • Strong computer literacy skills
  • Experience with appointment entries, invoicing, and taking payments
  • Ability to manage your time effectively
  • Amazing attention to detail
  • Friendly, warm and professional phone manner with the ability to converse with a range of different people with compassion and empathy
  • Strong interpersonal and relationship skills
  • Flexibility to work a range of shifts and availability during busy peak seasons (Christmas, Easter, school holidays)

We Offer:

This position offers an opportunity to work with some of the best veterinarians, veterinary nurses and customer care representatives in the Illawarra.

  • Greencross and Petbarn discounts
  • Training and opportunities for advancement
  • A passionate and caring team environment
  • Free annual influenza vaccination
  • Free access to confidential 24/7 mental health support
  • Leave entitlements for permanent employees - 4 weeks annual leave, personal/sick leave, carers leave (as per award)

If you have a genuine love for animals and a passion for providing excellent customer service, we would love to hear from you Apply now via the link

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