Customer Care Representative

2 days ago

Fairy Meadow, Australia Animal Referral Hospital Full time

We are looking for a friendly and organised** Customer Care Representative** to join a fast-paced and exciting environment and be a welcoming face to our clients and their pets

ARH Wollongong is a busy, state-of-the-art emergency hospital that sees a variety of pets and medical cases. We pride ourselves on offering the highest standard of patient care with a focus on offering our clients exceptional customer service. We are looking for a Customer Care Representative to cover a Maternity Leave position - this is a welcoming and amazing team that works cohesively together and shares a passion for providing premium pet care and customer service.

**Maternity Leave Contract**-**now through to June 2026. **Hours**:Every Monday & Tuesday 5:30pm - 12am, with the addition of ability to pick up any annual leave, personal leave, public holiday shifts that may come up.

**As a part of the Customer Care team, your duties will include**:

- Handling a high volume of inbound calls
- Welcoming clients and their pets to the hospital
- Booking and managing appointments
- Invoicing and taking payments - including cash and EFTPOS
- Processing payments on Vetpay and Medipay finance platforms
- Data entry and requesting documents from referring vets and clients
- Liaising with referring vets

**About your experience and skill**:

- Minimum 2 years' experience in a reception/customer service role
- Ability to remain calm under pressure, during busy times, emergency situations or while dealing with difficult clients
- Strong computer literacy skills
- Experience with appointment entries, invoicing, and taking payments
- Ability to manage your time effectively
- Amazing attention to detail
- Friendly, warm and professional phone manner with the ability to converse with a range of different people with compassion and empathy
- Strong interpersonal and relationship skills
- Flexibility to work a range of shifts and availability during busy peak seasons (Christmas, Easter, school holidays)

**We Offer**:
This position offers an opportunity to work with some of the best veterinarians, veterinary nurses and customer care representatives in the Illawarra.

- Greencross and Petbarn discounts
- Training and opportunities for advancement
- A passionate and caring team environment
- Free annual influenza vaccination
- Free access to confidential 24/7 mental health support
- Leave entitlements for permanent employees - 4 weeks annual leave, personal/sick leave, carers leave (as per award)

  • Customer Care Representative

    2 weeks ago

    Fairy Meadow, Australia Greencross Vets Full time

    Company Description Greencross Vets Fairy Meadow, Woonona Bulli, Warilla-Shellcove and Crown Street are 4 uniquely individual clinics looking for a Customer Care representative to join our teams. We pride ourselves on offering the highest standard of patient care with a focus on offering our clients gold standard customer service. **About your new...

  • Customer Care Representative

    2 days ago

    Fairy Meadow NSW, Australia Animal Referral Hospital Full time $45,000 - $65,000 per year

    Job DescriptionWe are looking for a friendly and organised Customer Care Representative to join a fast-paced and exciting environment and be a welcoming face to our clients and their petsARH Wollongong is a busy, state-of-the-art emergency hospital that sees a variety of pets and medical cases. We pride ourselves on offering the highest standard of patient...

  • Parts Advisor

    4 days ago

    Fairy Meadow, New South Wales, Australia Fraser Motorcycles Full time $60,000 - $80,000 per year

    • Are you an experienced Parts Interpreter / Advisor who is looking for a new challenge?• Do you have a passion for Harley-Davidson Motorcycles and Customer Service Excellence?If you answer yes to the above, we have the perfect role for you.Fraser Motorcycles Wollongong is a state of art Premium Motorcycle dealership that proudly demonstrates the...

  • Receptionist Wollongong, Nsw

    1 week ago

    Fairy Meadow, Australia Bupa Full time

    Your oral health affects your overall well-being and physical wellness, which is why we want to help people in Wollongong look after their smiles. We believe one of the best ways to do this is through good dental care, a comprehensive oral hygiene routine and professional dental support staff that ensure you receive the highest standards of care; this is...

  • Dental Assistant

    2 weeks ago

    Fairy Meadow, Australia Bupa Full time

    **About the Practice**: Our **Wollongong Oral and Maxillofacial Surgery**practice is a part of our ever-growing Bupa network of dental, optical and health insurance practices and stores! **Wollongong Oral and Maxillofacial Surgery** is well known for its cosmetic dentistry, implants and general dentistry. We are a solid, stable team looking for an...

  • Liquor Team Member

    6 days ago

    Fairy Meadow, Australia BWS Full time

    **At BWS, we are passionate about Beer, Wine and Spirits** Whether it's in the way we connect with customers and help them find their special product, or present our stores to be the best place to shop, we believe every BWS team member has a vital role to play. We want your passion for drinks to help drive and create memorable moments for our...

  • Liquor Team Member

    7 hours ago

    Fairy Meadow, Australia BWS Full time

    **At BWS, we are passionate about Beer, Wine and Spirits** Whether it's in the way we connect with customers and help them find their special product, or present our stores to be the best place to shop, we believe every BWS team member has a vital role to play. We want your passion for drinks to help drive and create memorable moments for our...

  • Retail Sales Assistant

    1 week ago

    Fairy Meadow, Australia Nutrition Warehouse Full time

    Nutrition Warehouse is looking for a passionate full-time Sales Assistant to join our team of local legends at our Fairy Meadow store! If you want to help people crush their health and fitness goals and be part of a thriving company - Come and join Team NW! **LIFE AT NUTRITION WAREHOUSE** We are Nutrition Warehouse - Australia’s leading and largest...

  • Retail Store Manager

    1 week ago

    Fairy Meadow, Australia Nutrition Warehouse Full time

    Nutrition Warehouse is looking for a passionate Store Manager to lead our team of local legends at our Fairy Meadow store! If you love helping people reach their health and fitness goals, we want to hear from you today. **LIFE AT NUTRITION WAREHOUSE** We are Nutrition Warehouse - Australia’s leading and largest health and sports supplement retailer,...

  • Retail Store Manager

    8 hours ago

    Fairy Meadow, Australia Nutrition Warehouse Full time

    Nutrition Warehouse is looking for a passionate Store Manager to lead our team of local legends at our Fairy Meadow store! If you love helping people reach their health and fitness goals, we want to hear from you today. **LIFE AT NUTRITION WAREHOUSE** We are Nutrition Warehouse - Australia’s leading and largest health and sports supplement retailer,...