Client Services Consultant

2 days ago

Melbourne CBD Victoria Australia Fat Zebra Full time $60,000 - $90,000 per year

Fat Zebra is a proudly Australian payments technology company on a mission to make online transactions seamless, secure, and scalable. We provide flexible, developer-friendly payment solutions that support over 45,000 businesses of all sizes across Australia from ambitious startups to enterprise-level platforms.

We simplify the payments process so that our customers can focus on what matters most: growing their businesses. Our innovative technology and expert support help them confidently navigate the complexity of the payment's ecosystem.

About the Position

Fat Zebra's Client Service Consultant plays a key role in supporting and growing our merchant relationships

Reporting to the Head of Client Services, you'll act as a trusted partner to our existing merchants helping them get the most out of our platform, resolving technical questions, and working closely with our sales and product teams to meet our merchants' evolving needs.

In addition, this position is a heavily focused relationship building with a technical edge. You'll support merchant's post-sale, helping them solve problems and achieve their goals while monitoring account health, engagement, and opportunities to grow revenue.

Position Responsibilities

Fat Zebra's Client Service Consultant, will have several areas of responsibility:

Build and maintain strong, trusted relationships with a portfolio of merchants

Working within a team roaster with operational hours being 8am -8pm

Partner with the sales team to support account expansion opportunities and drive merchant success

Troubleshoot technical issues where needed (e.g., platform behaviour, payment flow queries) and collaborate

with internal teams for resolution

Conduct regular check-ins and account reviews with merchants to ensure satisfaction and identify opportunities for optimisation &

Monitor account performance, health metrics to pre -empt issues and maintain merchant engagement

Skills & Experience

2–5 years in a customer-facing role such as account management, customer success, or technical support ideally in a fintech, SaaS, or payments environment

Strong interpersonal skills with a passion for building lasting customer relationships

A solid understanding of technical systems (APIs, payment flows, basic troubleshooting), with the ability

to confidently engage in technical discussions without needing to be an engineer

Excellent written and verbal communication skills with the ability to translate between business and technical contexts

Strong organisational skills with the ability to manage multiple priorities across accounts

Exposure to tools like Postman, CRM/ticketing systems (e.g. HelpScout, HubSpot), and reporting dashboards

Collaborative mindset and eagerness to work cross-functionally with support, sales, product, and

engineering.

Essential Information you need to know

Satisfactory national police check

Working arrangements, hybrid with a min of 3 days in office.

For a confidential discussion please contact Rose Filippone at Fat Zebra on , alternatively apply to the link below.

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