Customer Service Support/Booking Coordinator Maternity Fill In

1 week ago

Albury Area, Australia Jacob Group of Companies Full time $60,000 - $80,000 per year

About Us

Jacob Toyotais part of the Jacob Group of Companies, a proud, locally-owned family business operating in the region for over 90 years. Our success has been built on exceptional people who work with us and their desire to achieve and provide our customers with the best product and experience.

About the role

This is a full-time maternity fill-in role for a Customer Service Support/Booking Coordinator at Jacob Toyota in Albury, NSW. Reporting to the Aftersales Manager, you will provide exceptional customer service and administrative support to the Service Department.

Opportunity for ongoing work within the Jacob Group of Companies.

What you'll be doing

  • Handling all incoming customer enquiries and booking service appointments
  • Assisting with the management of the service booking calendar and prioritising jobs
  • Providing administrative support to the Service Department, including invoicing and warranty processing
  • Communicating with customers to provide updates on the status of their vehicle repairs
  • Maintaining positive relationships with customers and promoting the Jacob Toyota brand

What we're looking for

  • Excellent customer service skills and a friendly, professional manner
  • Strong communication and interpersonal abilities, both written and verbal
  • Experience in a similar customer service or administrative support role, preferably within the automotive industry
  • Proficient in using Microsoft Office suite, including Excel, Word, and Outlook
  • Attention to detail and the ability to multitask in a fast-paced environment
  • A collaborative approach and the willingness to be a team player

What we offer

We are committed to creating a rewarding and supportive work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

  • Comprehensive training and development opportunities
  • Opportunities for career advancement and professional growth
  • Ongoing support and mentorship from experienced team members

  • We offer discounts on our products and services, to mention a few:

  • Discounts on motorbike purchases

  • Motorbike apparel and accessories
  • Discounts on motorbike servicing and parts
  • Discounts on new and used vehicle purchases
  • Discounts on vehicle servicing and parts
  • Discounts on car tint
  • Discounts on car hire
  • Discounts  on accommodation and dining

If you're passionate about delivering outstanding customer service and are looking for an exciting career opportunity, we encourage you to apply now.

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