Assistant Venue Manager

6 days ago

West Gippsland Latrobe Valley, Australia Frontline Hospitality Melbourne East Full time $75,000 - $80,000 per year

ASSISTANT VENUE MANAGER

PAKENHAM

$75-80K + Super

CAREER PROGRESSION | GREAT WORKPLACE | FREE PARKING

Join the leadership team of this large pub group and play a vital role in ensuring the smooth operation of the venue. Responsibilities will include overseeing the gaming room, maintaining compliance with regulations, and providing excellent food and beverage service. This is a growing business with amazing opportunities to lead a team and enhance the customer experience.

Responsibilities

  • Supervise and manage gaming within the establishment, ensuring adherence to all relevant regulations and guidelines.
  • Monitor and maintain gaming equipment and facilities to ensure a safe and enjoyable environment for patrons.
  • Train, schedule, and support gaming staff to deliver outstanding customer service.
  • Assist the Venue Manager in daily operations, including overseeing the dining area, bar, and other guest-related activities.
  • Provide exceptional support to the leadership team.
  • Collaborate with the marketing team to develop and execute promotions and events to attract new gaming customers.
  • Handle customer inquiries, complaints, and feedback promptly and professionally.
  • Uphold the highest standards of hospitality and enforce policies to guarantee guest satisfaction and safety.
  • Maintain accurate records of gaming activities, financial transactions, and compliance documentation.
  • Support the Venue Manager in maintaining inventory and ordering supplies as needed.
  • Demonstrate a proactive approach to problem-solving and conflict resolution.
  • Ensure that the Hotel's reputation for excellence is upheld at all times.

Requirements

  • Proven experience in managing gaming facilities or equivalent gaming experience.
  • Must possess all required licenses (RSA, RSG Modules )
  • Amazing food and drinks knowledge.
  • Strong leadership and communication skills to effectively manage staff and interact with guests.
  • Excellent organisational and multitasking abilities to handle various responsibilities efficiently.
  • A customer-focused mindset with a dedication to providing exceptional service.
  • Knowledge of local regulations and laws related to gaming activities.
  • Ability to work flexible hours, including weekends and holidays, as per the demands of the business.
  • Prior experience in the hospitality industry or a similar role is a plus.

Company Benefits

  • Opportunity to work with a well-known, family owned business
  • Career progression across multiple venues in Victoria
  • Free on site parking
  • Free staff meals on shift
  • Community and family focused culture

Want to know more? Up for the challenge?

Apply Now

Job Reference: 212683

To apply online, please click on the apply button.

Alternatively, for a confidential discussion, please contact Amanda Dark on the reference number above, or check out our website for other available positions.

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