NDIS Access

Working at Achieve is more than just a job.

Our team makes a real difference in people's lives every day - and we make sure to support our staff too. We create a workplace where everyone feels safe to be themselves.

We welcome people from all backgrounds because we know that different experiences, languages, and cultures help us better support our clients and make Achieve stronger.

We're committed to making sure everyone can take part - whether that's through physical access or by making sure people feel included in how things are done and how decisions are made.

Achieve Australia is a for purpose community organisation that provides services to people with disability and an NDIS- registered provider.

About the role:

The NDIS Access and Intake Analyst takes a leading role in coordinating and driving the planning process and funding allocations. The role works in collaboration with the relevant General Manager Operations and works closely with a team of Service Managers.

The aim of this critical role is to ensure the people we support receive sufficient funding to meet their needs and achieve their goals, ensuring all relevant agreements are accurate and entered into the client management system, enabling billing to occur in a timely manner.

Role Responsibilities:

• Maintain the centralized data set of people we support, existing funding and service types, with service agreement dates.
• Identify and escalate any issues relating to funding – this includes checking the NDIS portal regarding funding as compared to the NDIS plan/ Statement of service and roster of care.
• Under the direction of the relevant General Manager, consult with the relevant service Manager to support the funding planning process for our participants, to receive the necessary level of funding, to be well supported and meet their goals.
• Collaborate with front line teams and support coordinators to gather sufficient evidence for funding applications.
• Proactively support the 'My planning' process by documenting information that could inform new/proposed Statement Of Service (SOS) or Roster of Care (ROCs) for the relevant Service manager to review.
• Draft and finalise the Statement of Service or ISPs for DSOA participants and prepare the Service agreement for each participant and forward on to relevant service manager and General Manager for final approval and distribution to plan nominees.
• Maintain and update all relevant agreements, as required, including the completion and filing of the signed documentation for all the participants, their funding, funding renewal dates, and any expiring agreements.
• Work collaboratively with the Sales team to ensure all new prospects are engaged and coordinate the transition process with the front-line management team, and communicate potential new vacancies as they arise.

To be successful in this role, you will need:

• Demonstrated experience in interpreting the NDIS price guide, statutory requirements, planning decisions, and reasonable and necessary scope of plan funding.
• Evidence of highly developed financial acumen as well as strong conceptual, analytical, and problem-solving skills.
• Proven experience working autonomously to prioritise work, meet conflicting deadlines and engage collaboratively with stakeholders to support shared positive outcomes for clients.
• Strategic skills adaptable to working in a changing environment.
• Strong negotiation skills and the ability to work through challenges to get answers in a timely manner.
• Excellent time management skills.
• Strong interpersonal and relationship-building skills.
• Experience working under pressure managing competing priorities.
• Advanced interpersonal communication skills and experience in the preparation of written and verbal reports.
• Competence in Microsoft office products including Excel.
• Demonstrated experience in a client relationship role where developing, building, and maintaining relationships.
• Demonstrated ability to use Proda portal, PACE system and any other relevant NDIS systems.
• Understanding of the Roster of Care process to support GMs.
• Understanding of Visicase (highly regarded)
• Understanding of the client intake process.

Achieve Australia has been supporting people with disability for 70 years. Be part of our proud tradition.

Achieve is a registered NDIS provider delivering integrated clinical, health, social, and disability services. Join us in providing exceptional support services in accommodation, community participation supported employment, and support coordination. We operate across Greater Sydney and the Northern Rivers regions in NSW.

Great employee benefits

• • Salary packaging options mean you keep more of your take home pay before tax.
• Car leasing is another salary packaging option.
• Free personal and financial counselling for you and your family.
• Range of paid leave and flexible work arrangements.
• Support for a healthy lifestyle, including fitness memberships and wellness programs.
• Regular training and support to succeed in your role.
• A strong record of promoting from within.

Achieve Australia takes safe hiring seriously.

We want to make sure the people we support are safe and well, and we expect all staff to help make that happen.

As part of applying for a job with us, you might need to go through some checks before you start. These could include things like:

• Reference checks
• National Police check
• NDIS Worker Check
• Working with Children check
• Verification of your right to work in Australia.

Please note that a criminal history does not automatically affect employment opportunities.

How to apply: To register your interest, please click 'Apply Now' and provide a resume. If you want to share a bit more about you, feel free to add a cover letter as well.

Accessibility and more information:

If you need any reasonable adjustments to help you apply, participate in the process and set you up for success, please reach out—we're here to support you.

Reasonable adjustments are also available to support staff in their roles beyond recruitment.

Should you required any additional information or support experience any issues accessing information or the application form, and require this in an alternate format, you would like a copy of the role description, have questions about the role, or need help applying, please contact us at or call

To learn more about Achieve Australia, visit our website:

the Talent Acquisition Team on

Salary $85,000