Receptionist / Concierge

6 days ago

Sydney, New South Wales, Australia Australian Prudential Regulation Authority (APRA) Full time $60,000 - $80,000 per year

The role

The Concierge is responsible for reception and office support as part of the extended facilities team, including front-of-house coordination, facilities support and managing the security facilities to provide support and assistance to ensure the efficient and effective day-to-day operations of the office and at reception. You will work in our Sydney office each day Monday to Friday from 7.30am to 3.30pm alongside a peer who works 9.00am to 5.00pm, so flexibility may be required on occasion to work the later shift.

The team

The Concierge operates as part of the Property and Facilities team (PF) within the Chief of Staff and Enterprise Services (ChES) division of APRA, which is responsible for supporting the achievement of APRA's corporate strategies, policies, and procedures. This involves the delivery of various services to APRA's internal clients and external stakeholders utilising both internal and external resources.

Key responsibilities

  • Monitor incoming calls and emails promptly and efficiently as the face and voice of APRA;
  • Escort visitors from the ground floor to our secure floor, signing them in and alerting employees of their arrival;
  • Provide administrative assistance to the Office Manager and Facilities team, such as onboarding new employees, catering requests and disseminating information including to our interstate offices;
  • Assist with security as part of the Facilities function, such as issuing access passes and facilitating tenancy access;
  • Support the Facilities team by reporting faults, maintenance issues and property matters, acting as the initial point of contact for less complex facilities enquiries;
  • Assist and support service calls to contractors for works, including organising access and notifying building management; and
  • Ad hoc invoicing, data entry, stock ordering and distribution and performing miscellaneous job-related duties as assigned by the Facilities team.

About you

  • Ability to establish and maintain excellent working relationships with internal and external customers and suppliers;
  • Commitment to providing outstanding customer service, with strong interpersonal skills and attention to detail;
  • Excellent organisational skills, ability to prioritise and comfortable working independently;
  • Exceptional oral and written communication skills
  • Willingness and initiative to undertake a range of tasks, take ownership of processes and identify areas of improvement;
  • Proficient computer skills and the ability to operate general office equipment, along with knowledge of Microsoft Office suite service desk workflow plaforms; and
  • Relevant experience in an office setting, preferably in an administrative or reception role.

To work with us, you must be an Australian citizen with eligibility to gain a Baseline Security clearance through the Australian Government Security Vetting Agency.

About APRA

Australian Prudential Regulation Authority (APRA) was established in 1998 as an independent statutory authority that supervises almost 1,200 financial institutions that manage $8.6 trillion in assets for Australians across the banking, insurance and superannuation sectors.

In overseeing the safety, competitiveness and stability of the financial system, we seek to recruit, develop and retain highly skilled professionals, who want to help shape financial services and protect the financial wellbeing of the Australian community. Our employee base of almost 900 come predominantly from the commercial financial services industry or other government agencies; as such, we have the feel of a small corporate organisation that can work flexibly and with agility.

Why Work for APRA

We recognise the skills, experience and commitment that our staff bring to their professional lives, and we seek to reward them accordingly. We also recognise that for our staff to be able to perform at their best, we need to ensure that they are able to bring their best selves to work. Our commitment to wellbeing is having engaged people supported by resilient leaders within a values-aligned culture.

At APRA, we're committed to providing an inclusive workplace where everyone belongs, feels valued and respected. We aspire to attract and foster diversity of background, thought, and experience, recognising that a broad range of perspectives, approaches and ideas makes us stronger, and better enables us to meet our obligation to protect the financial wellbeing of the Australian community. If you need any adjustments during the recruitment process, please inform at application stage so we can do our best to accommodate your requirements.

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