Technical Operations Engineer, Data Center Engineering Operations

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Description
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS Data Centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.

You'll interface with a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

The Infrastructure Operations (Data Center) team is the backbone of AWS, supporting the rapidly growing AWS business and customers 24/7. We are committed to maintain the physical infrastructure of AWS, ensuring the standards for operational performance in the areas of safety, security, availability, productivity, capacity, efficiency, and cost.

Join our innovative team where you'll contribute to maintaining and optimizing critical infrastructure that powers digital experiences for millions of customers worldwide. In this collaborative role, you'll apply your technical expertise while working with diverse teams to ensure the reliability and efficiency of our data center operations.

We are a supportive and inclusive team passionate about maintaining world-class data center facilities. Our team values diverse perspectives and fosters an environment where everyone can contribute their unique insights to solve complex challenges.

Key job responsibilities

• Undertake and support management of both routine maintenance and emergency service of a variety of critical systems such as switch-gear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, fire systems, etc.
• Installation of new rack capacity and provisioning of power/cooling
• On-site management of contractors and vendors, ensuring that all work performed, is in accordance with established practices, procedures & local legislation.
• Establish performance benchmarks, conduct analyses and prepare reports and documentation of all aspects of critical facility infrastructure operations and maintenance. Manage the facility's assets.
• Generate change management requests & incident management tickets for all facility related events (mechanical, electrical, plumbing) and assist in the resolution of infrastructure engineering and services issues.
• Collaborate with data center IT managers and other business leaders to coordinate day to day operations, projects, manage capacity, and optimize plant safety, performance, reliability, sustainability, and efficiency.
• Drive & implement projects to increase current facility capacity, efficiency, sustainability & reliability as well as assist in the design implementation, commissioning and build out of new data center facilities.

A day in the life

No two days are the same in AWS data centres but, typically, your day will include:

• Attending operational meetings to foster awareness of important activities across the Melbourne data centre region
• Mentoring and development of less experienced engineering operations technicians
• Planning and scheduling of maintenance activities for critical infrastructure
• Collaborating on solving complex engineering problems impacting critical infrastructure
• Collaboration with other AWS data centre regions globally

About The Team
Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 4+ years of relevant work experience in facilities management, maintaining a datacenter or other critical space facility. Ability to prioritize in a complex, fast-paced environment.
• Experience with, awareness of and adherence to physical security protocol.
• Experience using Microsoft Office (Word/Excel) and web browser-based applications and tooling.

Preferred Qualifications

• Bachelor's degree (Electrical Engineering, Mechanical Engineering or other relevant discipline) or technical (military/trade school/TAFE) degree and relevant experience plus 4+ years of data center management / engineering / operations experience
• Strong understanding of the electrical and mechanical systems used in a data center environment, including but not limited to DRUPS, Transformers, Generators, Switch-gear, UPS systems, ATS/STS units, PDUs, Chillers, AHUs and CRAC units
• Mission-Critical facility management experience for a large enterprise or large Colocation provider
• Experience in management of vendors/contractors performing construction, maintenance and upgrading works in large-scale critical environment
• Data center Project Management/ capacity planning and budgetary experience
• Knowledge in IT services such as servers, network, cabling and platform, and appropriate Security and Safety awareness

Acknowledgement Of Country
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE Statement
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.