Customer Service Officer

1 week ago

Newcastle, New South Wales, Australia GFG Alliance Full time $50,000 - $80,000 per year
About The Role
  • Develop and maintain strong relationships with customers, becoming the first point of contact for inquiries and provide exceptional service via email and over the phone.
  • Communicate and collaborate with internal stakeholders.
  • Provide accurate quotes and address general customer queries, converting them into sales opportunities where possible.
  • Maintain stock levels and check invoices.
  • Continuously look at new ways of improving customer experience.
Skills
  • Previous experience in sales administration, customer service or logistics.
  • Ability to build relationships with existing customers and resolve issues effectively and efficiently.
  • Detail-oriented and committed, prioritizing accuracy and efficiency in every task.
  • Excellent communication, negotiation and interpersonal skills.
  • Experience using Salesforce or other CRMs highly regarded.
  • Experience in SAP ERP is desirable.
Key Benefits
  • Generous parental leave: 20 weeks paid Primary Carer Leave and 3 weeks paid Partner Leave for those who have worked at the business for at least 12 months. The company also provides superannuation contributions for the Primary Carer during the period of unpaid parental leave for eligible employees (limitations apply).
  • Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service.
  • Employee Benefits Program: discounts for employees, friends and family on a huge selection of products and services from a variety of brands including Samsung, Coles, Harvey Norman, Village Cinemas, Dick Smith, Vodafone, Thrifty and many more.
  • Recruitment referral awards: $1500 is awarded to eligible employees for referring friends or family to an open role if the candidate is successful.
  • Corporate rates for private health insurance: Nib Health Insurance offers discounted cover for employees.
About Us
InfraBuild

Why work here?
  • Work with a greater purpose: Join us in the pursuit of a sustainable future as we progress our ambition to become carbon-neutral. You will contribute to a legacy that not only helps to build our nation but sustains our environment for future generations. Embrace a culture where differences are celebrated, innovation is embraced and valuing everyone's unique perspectives contributes to our transformation.
  • Work well - live better: We understand the importance of working in an environment which supports you to balance your personal and professional life. Experience a culture which values you as a whole person - where family extends to the workplace and your well-being matters. You'll thrive not only in your career with us, but beyond.
  • Build your own future: Step into a culture where every day is an opportunity to grow, and where driving your own development is not just encouraged; it's expected. You'll be empowered to take the wheel of your learning journey and uncover your potential. The possibilities are limitless. We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands. It is our ambition to cultivate an inclusive workplace that is as diverse as the communities we serve. We encourage candidates from all cultural backgrounds, genders, orientations, age groups, and abilities to apply. Your diversity is our strength in creating sustainable and innovative steel solutions for Australia's tomorrow.
We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.

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