Retail Customer Service Officer

3 weeks ago

Newcastle, New South Wales, Australia Bendigo Advertiser Full time
Overview

Join to apply for the Retail Customer Service Officer role at Bendigo Advertiser

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride.

About The Opportunity

As our Retail Customer Service Officer, you'll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. Our retail teams ensure every experience is a great one, supported by a welcoming team, ongoing training, and career development opportunities.

Role Details
  • Pay rate $28.58 / hour increases to $30.55 / hour after approx. 3 months, + 12% Superannuation
  • 12 weeks on the job paid training, Monday to Friday, 25 hours per week, various shifts
  • Permanent Part Time position working 20 hours per week: 4 hours per day, Monday to Friday from 1pm - 5pm
You\'ll be
  • Performing customer sales and service transactions with customers.
  • Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS).
  • Conducting and processing a number of identity services transactions, including Australian Passport Interviews.
  • Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities.
  • Assisting customers with mail lodgements and associate costs.
  • Building rewarding relationships with customers by understanding their needs.
  • Assisting with administrative duties such as stocktaking and record maintenance.
About You
  • You're friendly, enthusiastic and reliable and you love working in a team environment.
  • You're ready to put the customer at the centre of everything you do to help make a difference in the community.
  • Have experience in customer service and/or cash handling.
  • Be fit to lift up to 16kgs of mail regularly and stand for your shift.
How We\'ll Deliver For You
  • We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety.
  • Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day.
  • We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.
Inclusion and Accessibility

We acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are Disability Confident Recruiter and strive to provide an inclusive and barrier-free recruitment process. For questions about accessibility, please contact our Diversity & Inclusion team at inclusivecareers@auspost.com.au.

Seniority level
  • Entry level
Employment type
  • Part-time
Job function
  • Other
  • Industries: Newspaper Publishing

Note: This posting focuses on the Retail Customer Service Officer role and related responsibilities; other local postings are listed for context but do not form part of this role description.


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