Perm PV Sysadmin ASAP Start

2 weeks ago

Canberra n Capital Territory, Australia Contractor Central Full time $60,000 - $90,000 per year

About this opportunity

This role offers the opportunity to be a key member of a dynamic IT Service Desk team, providing essential technical support and ensuring the smooth operation of our clients IT systems. You will play a vital part in supporting staff, maintaining IT infrastructure, and driving improvements in service delivery and user experience. The client office is located in the ACT.

What you'll deliver

  • Efficient Incident Management: Provide timely and effective first-level technical support, triage incidents, resolve hardware/software issues, and escalate as necessary to maintain service standards.
  • User & Systems Administration: Manage user accounts, devices, and core applications, network ensuring smooth onboarding/offboarding and compliance with IT policies and cybersecurity requirements.
  • Small Network Administration: Manage and administer local windows servers inclusive of storage, switches and backups.
  • Equipment & Asset Maintenance: Proactively maintain IT and AV equipment, keep accurate asset records, and support the lifecycle management of hardware and software.
  • Collaborative Problem Solving: Work closely with team members to resolve issues, support team priorities, and contribute to a positive and productive team environment.
  • Continuous Improvement & Knowledge Sharing: Create and update support documentation, deliver training to users, and recommend process improvements to reduce incident volume and enhance IT service delivery.
  • Maintenance & Documentation: Maintenance of existing system administration documents and procedures (minimal)

Your Skills and Experience

  • TAFE-level qualifications in Information Technology or similar, or equivalent hands-on experience gained through practical application
  • Proven background in IT Service Desk support, with a strong track record of resolving technical issues efficiently.
  • Hands-on experience with Microsoft environments, including Active Directory Services, Microsoft Teams, Intune, 365 Administration Centres, TeamViewer, Windows 10/11, and Office 365 applications.
  • Hands-on experience with LAN, SAN, NAS, Elastic Search and Linux.
  • ITILv4 certification highly regarded.
  • Excellent team player with a commitment to delivering exceptional customer service in a professional manner.

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