Experienced Case Manager

1 week ago

Sydney, New South Wales, Australia Gallagher Bassett Full time $60,000 - $90,000 per year

Gallagher Bassett (GB) is Australia and New Zealand's premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.

There are some great things happening at GB as we continue through a period of exciting period of growth. And, we want YOU to be a part of it all

As we continue to expand within the NSW Workers Compensation market, we are excited announce some newly-created vacancies for empathetic, enthusiastic and dedicated individuals to join our team If you are an experienced Case Manager seeking a new challenge in a growing organisation, look no further than GB

Reporting to the Team Manager, you will manage a portfolio of personal injury claims, provide support to injured workers, liaise with a wide variety of stakeholders, all the while building upon your existing skills

With ongoing support from our Capability, Technical and Injury Management teams, a dynamic and supportive team culture, plus our additional flexible working options such as hybrid work (up to 3 days working from home), and compressed nine day fortnight/monthly RDO, this is a fantastic opportunity to bring your transferrable experience, make true impact, and kickstart your next career move with us today

Responsibilities

  • Manage a portfolio of person injury claims, acting at the first point of contact for injured workers, employers, medical practitioners, legal specialists and rehabilitation consultants;
  • Undertaking a variety of determinations for weekly benefits, medical expenses etc, required for their recovery;
  • Providing education to injured workers and employers, in order to support them in all aspects of the claims process;
  • Participating in broader business projects and initiatives, contributing to our ongoing continuous aim for providing the best service to our clients;
  • Maintaining claim files, data entry and other compliance measures.

Qualifications

  • Previous experience in a case management role, managing mixed portfolios of physical and psychological claims;
  • An empathetic approach, and a drive for results;
  • Exceptional customer service skills, with the ability to engage with a variety of stakeholders;
  • Intermediate technological skills, and the ability to effectively utilise databases and phone systems;
  • Exceptional time management and organisational skills, with the ability work independently and to competing priorities;
  • A strong sense of team and collaboration;
  • A resilient attitude.

To be considered for this opportunity you must have right to live and work in Australia when applying.

Unsolicited agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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