Field Service Technician

2 days ago

Werribee, Victoria, Australia Spa World Full time $60,000 - $80,000 per year

Are you a skilled professional with a passion for customer service, technical expertise, and hands-on work?

We're looking for a motivated Field Service Technician to join our team, servicing the Melbourne area, with primary support located in the South Western suburbs. This role offers a dynamic mix of customer interactions, technical tasks, and inventory management.

About the Role:

As a Field Service Technician, you'll play a vital role in ensuring the satisfaction of our customers by providing exceptional after-sales service for our spas and swim spas. You'll handle warranty repairs, installations, on-site sales, and much more.

Key Responsibilities:

  • Conduct warranty and non-warranty service work for spas and swim spas.
  • Perform heat pump installations, platinum spa care, and on-site product sales (accessories, chemicals, covers, etc.).
  • Develop maintenance and service plans for customers.
  • Maintain tools, vehicles, and equipment in excellent condition.
  • Assist with warehouse spa assessments, including evaluating the condition of spa units and identifying any necessary repairs or maintenance.
  • Ensure spas are maintained at a satisfactory level including cleaning, organizing, and preparing units for display or shipment.
  • Warehouse spa repairs

What We Offer:

  • A fully equipped service van with tools and spare parts.
  • Opportunities to develop in-depth knowledge of spa systems, water care chemicals, and spare parts.
  • A supportive team environment that values integrity and professional growth.

What We're Looking For:

  • Technical expertise and hands-on experience in a similar role.
  • Strong organizational skills with attention to detail.
  • Excellent communication and customer service abilities.
  • A proactive approach to solving problems and improving processes.
  • A valid driver's license.
  • Restricted Electrical Licence (preferred).
  • Forklift certification (preferred).

Why Join Us?

At Spa World, we pride ourselves on providing world-class products and services to our customers. Join a team that values innovation, professionalism, and making a positive impact on our customers' lives.

Apply Now

If you're ready to take your career to the next level, apply today to become a Field Service Technician in Melbourne. Together, we'll create exceptional experiences for our customers

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