Care Advisory Partner

About us

HammondCare is a not-for-profit, values-based organisation that is passionate about improving the quality of care for people in need. As one of Australia's most innovative health and aged care providers, we aim to set the global standard of relationship-based care for people with complex needs. HammondCare provides care primarily through hospitals, residential care homes and home-based care as well as services for dementia support, community palliative care, rehabilitation, positive aging and older persons' mental health.

About the roles

The role of the Care Advisory Partner (CAP) is responsible for communicating clearly with prospective clients to understand their care needs and preferences and tailor individual Home Care service plans that HammondCare can provide to support them to live at home.

In addition, the CAP will undertake comprehensive assessments with prospective clients, explain and plan the prospective service, onboard the new client efficiently and provide a detailed handover to the operations team. The CAP will work in internal and external partnership to facilitate a streamlined and timely process to understand client needs, goals, and preferences and admit them to HammondCare Home Care (HCHC) services which best meet their needs.

The role will work to ensure that clients understand the service delivery and financial costs associated with the provision of HammondCare Home Care services. The CAP will provide the necessary information to the Care Partner(s), Care Partner(s) Clinical and Clinical Partner(s) to ensure the best possible transition can be made with respect to admission of new clients and the initial set up of their service.

These roles are 12 month fixed term contracts with hybrid opportunities available. You may work out of either St Leonards, Hammondville, Tuggerah, Newcastle or Nowra.

This role is available full-time or 9 day fortnight or 4 days per week. Workload will be aligned to number of days worked.

Responsibilities

Client Engagement and Promotion

• Proactively promote HammondCare Home Care services to potential clients, community organisations, and referral networks.
• Deliver clear, tailored service information to clients, ensuring they understand available support options and eligibility criteria.
• Represent HammondCare in local clinical and social networks to increase visibility and build trusted referral relationships.

Referral and Service Coordination

• Build and maintain strong referral pathways with external stakeholders including GPs, ACATs, RAS, PHNs, and other health or community agencies.
• Liaise with internal teams and external providers to streamline access to services and ensure seamless client transitions.
• Facilitate timely linkage of clients to other HammondCare services and external clinical supports, where appropriate.

Client Assessment and Intake

• Review external assessments (e.g. ACAT and allied health reports) to inform care planning and service eligibility.
• Conduct holistic assessments of clients' care needs and develop personalised care plans aligned with their goals and preferences.
• Assess and determine suitability for Home Care Packages/Support At Home Classifications, Commonwealth Home Support Program, and other HammondCare Home Care services.
• Collaborate with the Clinical Care Manager when clinical input is required to complete the assessment process.

S ervice Agreement and Onboarding

• Lead discussions with clients to confirm understanding of service options, responsibilities, and financial implications.
• Finalise and document client agreements, ensuring full transparency before services commence.
• Initiate service setup, including accurate entry of client data and task profiles in the client management system.
• Record client preferences, such as time bands, in the scheduling system and communicate clearly to the Scheduling Crew.

Care Transition and Handover

• Ensure smooth handover of ongoing care to the designated Care Manager once services commence.
• Collaborate with multidisciplinary teams to support continuity of care and ensure services are tailored to evolving client needs.
• Identify opportunities to connect clients with the full spectrum of HammondCare Home Care and wider HammondCare services, enhancing care outcomes and overall wellbeing.

About You

• Commitment to engage and align with HammondCare's Christian Mission, Motivation and Mission in Action.
• At least one year's experience in homecare/community as a Care Manager or in an Admissions function preferred. Candidates with residential experience will be considered.
• Experience bringing new clients onto Homecare packages preferred
• Extensive skills and experience in undertaking comprehensive assessments in an aged care community setting.
• Demonstrated knowledge of the:
• Aged Care Act
• Home Care Packages Program Operational Guidelines
• Aged Care Standards, and
• My Aged Care Portal.
• A current driver's licence, reliable car and safe driving record. Willingness to travel.
• Formal qualifications in a care related discipline, preferably at Diploma or Degree level (Cert IV level minimum, supplemented with micro-credentials Diploma level or above) preferred
• Willingness to undertake and complete training requirements
• Demonstrated analytical skills to identify risk and make recommendations for change
• Demonstrated time management and organisational skills to effectively plan, prioritise work and meet KPIs whilst working autonomously (albeit with oversight and support)
• Empathetic and patient, but also understand the importance of boundaries
• High level communication skills which they can tailor to individual needs
• High level of confidence and expertise to network and conduct assertive outreach activities
• Flexible and adaptive, to be able to adjust approach to each individual
• Strong administrative and computer skills
• Ability to work independently and as part of a team

To Apply

If you are ready to make a difference with HammondCare, Apply Now We are assessing applications and progressing through the recruitment process immediately.

Pre- Employment Checks

All short-listed applicants will be asked to consent to a criminal record check and references.

HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves.