Assistant / Duty Manager | Kinselas/Courthouse Hotel | Redcape Hospitality

Join Our Team at Redcape Hospitality

Located in the vibrant heart of Darlinghurst, the iconic Taylor Square Precinct (home to both Courthouse Hotel and Kinselas) is on the lookout for an experienced, organised, passionate hospitality professional to join our Leadership Team as one of our Assistant/Duty Managers. In this role, you'll work closely with our Venue Managers to help oversee daily operations, delivering high standards across the board and facilitating memorable customer experiences. You'll also play a key role in fostering a performance-driven and positive team culture.

Enjoy a fun, supportive workplace, great work–life balance, and the chance to develop with a growing business. This hands-on position offers exposure to every facet of a dynamic hospitality business, including entertainment, food, beverage, wagering and gaming in a FOH & BOH capacity, surrounded by people who will help grow and develop your organisational & managerial skills. With a diverse range of entertainment ranging from nightclub events, DJ's, live music, comedy, cabaret and burlesque events, paired with a great team and a fun working environment, Taylor Square is a place where every day brings something new.

Redcape Hospitality

At Redcape, we're devoted to a strong, people-first vision. We pride ourselves on creating an environment of trust so that our people feel enriched, empowered and valued. Our commitment is to the betterment of our people and the community. We are dedicated to supporting our staff to thrive and develop in their careers, delivering extraordinary hospitality experiences that enrich our communities.

Our values are the core beliefs that guide our choices and decisions both as individuals and as a team. They form the foundation of everything we do, shaping how we interact with our teammates, customers, and communities:

• Care |'Cos we do. We care for our teammates, our customers, and our business. It's who we are, so it belongs as a value.
• Courage |We all have the courage to be our best selves, step out of our comfort zones, take chances, make mistakes, and embrace change.
• Drive |Drive reflects our humble ambition, our commitment to continuous improvement and doing better. It is our competitive spirit, our aspirational selves and our desire to do better.
• Teamwork |Teamwork fosters everyday connection and shared responsibility to get the best outcomes. While collaboration remains essential, teamwork emphasises the value we place on working within our teams. It reflects our genuine desire to be part of and contribute to our teams.

Your Experience & Skills

• Previous managerial/leadership experience in the hospitality industry. (minimum 1 year in the same or similar role)
• Passionate about customer experience and high standards of customer service.
• Exposure to, & understanding of, business strategies.
• Consistently seek learning and development opportunities.
• Driven to learn, grow and advance your career, and of those around you.
• Possess a current/valid RSA, RCG & ARCG, (or willingness to obtain) the confidence to act on these requirements coupled with a strong compliance mindset.

Expectations, Duties & Responsibilities

The purpose of this role is to work cohesively as a member of the Venue Leadership Team, who take carriage of general hotel operations, driving performance, executing strategic initiatives and improving/sustaining both Customer & Staff Experience.  The key responsibilities for this role will include:

• Support your Venue Managers and the collective Leadership Team in daily venue operations and venue compliance.
• Support the Creative Director in delivering world class entertainment & events in our upgraded nightclub space.
• Seek to ensure our exceptional venue standards are met regarding venue cleanliness, presentation and customer service.
• Assist in the management of beverage, food & gaming teams.
• Responsible for the venue's operations as a Manager On Duty (MOD) during general trading hours and the closure of the venue.
• Possess the availability and willingness to complete rotating, shift-work rosters that include opens, mids, closes, weekends and public holidays in conjunction with our Hotel's operating hours. For more information visit our websites:
  
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• Cash handling, data entry and reconciliation tasks.
• The completion of daily reporting.

Your Attitude & Behaviours

• Seek to understand the venues' operations and business strategies for effective execution.
• Receptive to a culture of feedback, improvement and performance.
• A team player who collaborates to drive staff and customer experience.
• Courageous in your approach to leadership, management and team culture.

Enjoy the benefits of Redcape Hospitality

• With a diverse portfolio of 30+ hotels across NSW and QLD, Redcape provides unparalleled growth opportunities within Australia's hospitality industry.
• Extensive training opportunities for professional development and career progression.
• Staff benefits which include, but are not limited to 40% off on-premise Food & Beverage and 10% off consumable Bottle Shop purchases (across all Redcape Venues).
• An opportunity to engage and give back to the community through our Publinc Communities platform.
• Clearly defined career progression pathway.

For more about Redcape Hospitality visit 

Apply now to join a like-minded team who take pride in creating exceptional customer experiences plus strategic opportunities for you to grow and excel in a values driven environment