Change Advisory Consultant

17 hours ago

Melbourne, Victoria, Australia Millennium Technology Services Full time $120,000 - $180,000 per year


Basic Qualifications


• Bachelor's degree or equivalent experience


• 10+ years of experience with an Advisory / Change management consulting background.


• Exposure to Large IT / Telco service change and/or transformation delivery programs where infrastructure, cloud, security and applications domains were in-part or all in-scope as part of a major program of work.


• 5+ years' Advisory or SME experience supporting large-scale enterprise and/or Telco based service automation, operational automation (EMS/NMS/OSS) and have had exposure to Agile / SAFe operational transitions / transformations from legacy ITIL based processes.


• Strong experience developing Learning & Development Programs, Skills Assessments and Organisational Redesign programs and experience.


• Significant IT Operations Transformation and/or operations experience


• Proficient in English, written and verbal


• Strong communications skills, in written documentation as well as in presentations


• Strong experience in liaising with all levels of personnel including very senior management and technical subject matter experts

Preferred Qualifications


• Previous consulting experience in a big consulting firm


• Understanding Management of Change (MOC) methodology


• Advanced degree in a related Business, or Technology discipline


• Familiarity with Cisco and Enterprise IT Operations & Operational Management systems (i.e. Service Now, API Driven Workflows, Software Development Lifecycle (SDLC) and IT Operations Systems including EMS, NMS, OSS, BSS, CMDB and ITIL Domains.


• Familiarity with IT Service Management (ITSM)


• Possess PROSCI and/or AgilePM certifications


• Managed and delivered IT engagements for large, Enterprise customers.


• Understands Enterprise IT Management frameworks (e.g., SAFe , ITIL Sigma, Agile/SCRUM processes, CICD, DevOps Methodology etc.)


• Hands-on experience in engagements where Operations as well as People & Change execution was part of an enterprise level transformation initiative


• Must be flexible and adaptable; able to work in ambiguous situations


• Must enjoy spending time with customers (internal and external) and other market representatives to understand their needs, and to define innovative solutions that meet the end customer's business requirements


• Strong verbal and written communication skills, with the ability to work effectively across internal and external organizations


• Analytical, able to work effectively in a matrixed organization, adept at navigating multiple workstreams


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