ServiceNow Principal Consultant, Advisory

We Are Fujitsu

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

About the Role

We are seeking a ServiceNow Principal Consultant, Advisory. Drive profitable client engagements by delivering high-quality solutions, fostering strong relationships, and identifying new opportunities for growth.

This role offers hybrid work and can be based in Melbourne(preferred), Canberra Sydney or Brisbane.

Responsibilities:

Delivery & Client Engagement

• Build and maintain strong relationships with clients, acting as a trusted advisor.
• Develop and refresh roadmaps with customer buy-in.
• Foster strong C-Level and senior stakeholder relationships.
• Identify and influence new engagement opportunities.
• Lead large ServiceNow Transformation engagements
• Act as an escalation and support point for consulting teams.
• Mentor junior consultants and build team capabilities.
• Support presales activities through demos, proofs-of-concept, and high-level designs.
• Strengthen partnerships with ServiceNow stakeholders.
• Drive continual improvement, best practices, and consulting methodologies.

Advisory & Thought Leadership

• Serve as a Subject Matter Expert in industry domains (e.g., ITSM, ITOM, CSDM, CMDB, ServiceNow Platform Advisory and Architecture).
• Develop advisory products and services.
• Mentor consultants, support certifications, and run training workshops.
• Contribute to industry thought leadership and best practices.
• Influence clients to adopt Enable services and ServiceNow solutions.

People Leadership (if applicable, max 5 direct reports)

• Lead and develop a high-performing, engaged team.
• Act as a coach, mentor, and trusted advisor.
• Enhance employee experiences and drive succession planning.

Requirements and Experience

Must-Have:

• 7+ years of relevant industry experience
• Expertise in delivering ServiceNow Transformation and Enterprise Service Management engagement.
• Leading multiple ServiceNow implementations.
• Experience in Enterprise customer environments with CxO-level engagement.
• Strong relationship-building skills within accounts.
• IT Degree, MBA, or relevant tertiary qualification.
• ServiceNow CMA certification + CIS Certification in ITSM, ITOM, ITAM etc
• ServiceNow sales & presales accreditations.

Nice-to-Have:

• Additional ServiceNow certifications (CIS – IRM, HR, other modules).
• Project management certifications (e.g., ITIL, CISA, CISM, CISSP).
• 3+ years of people leadership experience.

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
• We offer tailored career paths across our global organization to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in-class reward and recognition programs flexible work, volunteering leave, and more.
• We live our values of aspiration, trust, and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from
women and gender-diverse people; Aboriginal and Torres Strait Islander people
;
Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders
. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.

If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email

Search Firm Representatives – PLEASE READ:

Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.