Energy Specialist

Your future is Energy Queensland:

Energy Queensland, and our operational brands: Energex, Ergon Energy Network, Ergon Retail and Yurika, are at the frontline of progress. As Australia's largest government-owned electricity organisation, we serve people and communities across the state and beyond. Here, you'll help us deliver reliable energy solutions for our two million customers.

Join us as our next
Energy Specialist
and amplify your impact. We currently have
multiple permanent, full-time opportunities
to join our
Customer Service Centre
in
Townsville
.

Be part of a team that's focused on delivering smarter, more responsive service to our retail customers and communities across the state. We're on the lookout for team members who bring energy, initiative, and a customer-first mindset. If you're someone who can think on your feet, make smart decisions, and drive positive change in pursuit of exceptional service outcomes, we want to hear from you.

Your opportunity:

As an
Energy Specialist
, you'll be part of a high-performing team in our Retail Customer Service Centre, supporting customers across Queensland.

You'll assist customers over the phone and through digital channels, managing accounts, resolving enquiries, and providing tailored support across billing, metering, moving requests, hardship, complaints, and more.

Using our Kraken technology, you'll maintain accurate records and deliver positive, seamless, compliant end-to-end service that meets customer needs and regulatory requirements.

Drawing on your strong communication skills, attention to detail, and knowledge of energy regulations and policies, you'll be a natural at interpreting data, making quick, informed decisions on your feet, and helping customers confidently navigate their energy usage and payment options.

You'll be scheduled to work on a varying roster from 7:30am to 5:30pm, Monday to Friday. Below are the roster options available:

• Permanent, full-time – 9-day fortnight – 36 hours per week
• Permanent, full-time – 10-day fortnight – 40 hours per week

IMPORTANT NOTE:
If you're successful in the recruitment process, you
must
be available for a 3-week, full-time training period. Training will run Monday to Friday, 8:00am to 5:00pm, starting
Monday, 17 November 2025
and ending
Friday, 5 December 2025
. This training must be completed before officially commencing as an Energy Specialist.

Your remuneration:

When you first commence, your remuneration will start from:

• $91k per annum % super for a 9-day fortnight
• $105k per annum % super for a 10-day fortnight

Following your probation period and once you've met relevant training and development competencies, your remuneration will start from:

• $111k per annum % super for a 9-day fortnight
• $128k per annum % super for a 10-day fortnight

What's on offer?

At Energy Queensland, we believe in supporting every aspect of your career and personal life. Here's what you can expect:

• Need wheels:
  Novated lease options for personal use.
• Leave for real life:
  Access to additional health and wellbeing, culture and diversity leave options.
• Feel safe and supported:
  A safety-first culture and access to our 24/7 Employee Assistance Program.

Explore our benefits webpage to see how Energy Queensland supports and empowers your journey.

What you'll bring:

We welcome candidates from any industry or background – retail, administration, real estate, banking, or something completely different. If you have a passion for helping customers and the right transferrable skills, we'll provide the training you need to succeed.

To thrive in the Energy Specialist role, you'll bring:

• Strong verbal, interpersonal, and written communication skills and the ability to explain information clearly and simply, providing an exceptional customer experience.
• A knack for solving problems and making quick, practical decisions on your feet.
• Attention to detail when managing customer information and accounts.
• Confidence using computers and learning new systems quickly.
• The ability to multitask effectively in a fast-paced environment, balancing customer needs with system navigation and account management.
• A customer-focused mindset and the ability to stay calm and professional under pressure.
• Willingness to learn about energy products, regulations, and processes.
• The ability to work well both independently and as part of a supportive, collaborative team.

What matters most? For us, it's our values:
We're Safe – We Belong – We Grow – We Deliver
. If you're going to be a part of our team, these should matter to you, too.

The recruitment process:

We'll stay in touch with you via email throughout the entire process, so please keep an eye on your inbox (and check junk/spam/clutter folders just in case).

The process is expected to take roughly 8 weeks, taking us into early November 2025.

Here's what to expect:

1. Apply online:
   Submit your application through our careers site (instructions below). We'll review applications while the ad is live.

2. Online skills assessment:
   If you progress to the next stage, you'll receive an email invitation to complete a short online skills assessment. This will come from our provider, Vervoe, and you'll have 4 days (96 hours) from the time the invitation is sent to complete it.

Please note:
We won't communicate outcomes from the skills assessment stage until assessments from all candidates have been completed and reviewed. If you apply early, there may be a longer wait before hearing back, as we'll need to allow time for later applicants to complete their assessments before final decisions are made.

1. Panel interview:
   Successful candidates from the assessment will be invited to a virtual panel interview via Microsoft Teams. Interviews are currently scheduled to take place between Monday, 20 October 2025 and Friday, 24 October 2025.

2. Final checks and offer:
   We'll conduct reference checks before making a verbal and formal offer. The official commencement date is Monday, 17 November 2025, which marks the start of the mandatory training period.

Why Energy Queensland?

At Energy Queensland, your career is in your hands, backed by over a century of experience powering Queensland. Whether you're advancing through the ranks or mastering your craft, you'll find meaningful work that makes an impact. From supporting communities today to leading Queensland's renewable energy future, you'll be part of a team at the forefront of driving change. Ready to energise Queensland with us? Your future starts here.

The future of energy is here. It just needs you:

If you're ready to be part of shaping Queensland's energy future:

• Complete the online application form; and
• Upload a current resume (a cover letter isn't required).

You'll receive an email confirmation if your application has successfully submitted.

If you don't complete the online application form in its entirety, your application won't be considered.

Need additional information? Contact the Energy Queensland Recruitment Team at

Applications close:
5:00pm, Monday, 6 October 2025

We value the differences individuals contribute to our workforce and encourage a diverse range of applicants to apply. Click

here to view more information on diversity and inclusion at Energy Queensland.