Customer Service Team Leader

3 days ago

Homebush, New South Wales, Australia People2people - HR Solutions Full time $80,000 - $120,000 per year

About The Role:Our client is looking for aa proactive Customer Service Team Leader to oversee one of their offshore service partners, ensuring smooth delivery of administrative and customer support operations. You'll manage performance, lead regular reviews, resolve escalations and work closely with internal teams and retail partners to drive service excellence, manage risks and identify opportunities to enhance efficiency and customer experience.

*Duties and Responsibilities:*

  • Oversee performance and service delivery of the offshore operations team.
  • Manage stakeholder relationships across internal teams, retail partners and field staff.
  • Monitor key performance metrics and lead regular business reviews.
  • Identify risks, process gaps and opportunities for service improvement.
  • Handle escalations, complex customer cases and claim approvals.
  • Manage cost reconciliation, reporting and invoicing activities.
  • Support continuous improvement initiatives to enhance efficiency and customer satisfaction.

About YOU:

  • Strong interpersonal verbal and written communication skills.
  • Experience working in a high-volume, customer-focused environment.
  • Strong time management skills with the ability to meet deadlines and manage competing priorities effectively.
  • Ability to adapt in a fast paced, changing environment.

What's in it for you?

  • Generous discounts on company products
  • Access to discounts and special promotions with retail partners
  • Access to wellbeing platform
  • Heavily discounted gym membership
  • Onsite parking

If this role sounds of interest, please click the "Apply Now" button

Operating for over 20 years in Australia, New Zealand and the United Kingdom, people2people, Edge Recruitment, and Frog Recruitment are an award-winning recruitment group and HR solutions provider. As an inclusive workforce, we welcome everyone and encourage our employees, clients, and candidates to showcase their authentic selves.

Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request by phoning the above-mentioned recruitment consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.

  • Team Leader

    7 days ago

    Homebush, New South Wales, Australia NSW Police Force Full time $149,739 - $156,088 per year

    Computer Systems Officer Level 5Ongoing Full-TimeSydney Olympic Park$176,910 pa. Package includes salary from $149,739 to $156,088, plus employer's contribution to superannuation of 12% and annual leave loading.About usThe NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than...

  • Packing Leader

    4 days ago

    Homebush, New South Wales, Australia Premier Fresh Australia Full time $60,000 - $80,000 per year

    About Premier Fresh AustraliaPremier Fresh Australia is one of the nation's leading fresh produce supply chain companies, delivering high-quality fruit and vegetables to customers both locally and internationally. With a strong focus on excellence, innovation and collaboration, we're proud to offer a workplace that values and supports its people.You don't...

  • Customer Service Data Analyst

    7 days ago

    Homebush, New South Wales, Australia People2people - HR Solutions Full time $90,000 - $120,000 per year

    Our client Samsung, is a globally recognised and highly respected brand in the electronics industry. This position is based at their Sydney Olympic Park office, and follows a hybrid model, requiring four days in the office and one day working from home.*Key Responsibilities:*Manage, analyse and report on customer service data.Monitor data quality and...

  • National Mobile Lending Team Manager

    7 days ago

    Homebush, New South Wales, Australia Teachers Mutual Bank Full time $120,000 - $180,000 per year

    What You'll Do Lead & Inspire: Manage a high-capability team of mobile lenders, fostering a culture of performance, accountability, and collaboration.Drive Growth: Deliver lending growth and new-to-bank acquisition through strategic business development, outreach, and referral networks.Coach in the Field: Be hands-on—support your team with real-time...

  • Customer Authority Process Analyst

    2 weeks ago

    Homebush, New South Wales, Australia Teachers Mutual Bank Full time $90,000 - $120,000 per year

    About the Role We are seeking an experienced contractor to lead and accelerate a strategic uplift of our Power of Attorney (POA) processes and controls. This 12-month engagement will play a critical role in enhancing customer protection, mitigating regulatory risk, and aligning with our broader compliance strategy. You will work cross-functionally with...

  • Member Services Officer

    3 days ago

    Homebush, New South Wales, Australia Teachers Mutual Bank Full time $60,000 - $90,000 per year

    About the Role We're looking for a Member Service Officer to join our Sydney branch and deliver exceptional service to our members. You'll be the first point of contact—advocating for our products, ensuring compliance, and identifying risks with confidence. This role requires strong communication and listening skills to accurately action member requests....

  • Insurance Broker

    2 days ago

    Homebush, New South Wales, Australia Duo Group Full time $120,000 - $180,000 per year

    Role: Insurance Broker (Tier 1)Location: On-site f/t in Homebush - with move in 2026 ParramattaSalary range: $120k to $180K pa ( pending experience) + superMUST HAVE FULL WORKING RIGHTS IN AUSTRALIAAbout the roleAs an Insurance Broker (direct broker) at Duo Group, you will play a key role in providing comprehensive landlord insurance solutions to our valued...

  • Head of Data

    5 days ago

    Homebush, New South Wales, Australia Talenza Full time $120,000 - $180,000 per year

    For decades, this business has been a pioneer in the retail industry, known for its energy, authenticity, and ability to do what others say can't be done. Now, they're ready to transform their data with the same bold spirit.Why This Role MattersA significant investment in Microsoft Fabric has been made. Now they need a leader who can turn it into a scalable,...

  • Senior Banking Lawyer

    7 days ago

    Homebush, New South Wales, Australia Teachers Mutual Bank Limited Full time $120,000 - $250,000 per year

    About the RoleThis is a senior, high-impact role where you will shape the legal and regulatory framework of a growing mutual bank. You'll provide sharp, commercial legal advice across the organisation .From front-line operations to strategic projects, ensuring compliance, managing risk, and enabling innovation in a dynamic business and regulatory...

  • Cashier

    1 week ago

    Homebush, New South Wales, Australia PERFECTION FRESH AUSTRALIA Full time $45,000 - $60,000 per year

    Introduction:Our mission is to make fresh fruits and vegetables a more loved and essential part of everyone's life.Perfection Fresh is one of Australia's largest privately owned fresh produce companies that's been on an exciting journey of innovation and growth since 1978.We're an Australian-based business that grows, packs, and markets fresh produce both...