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Hotel Manager
2 weeks ago
The Hotel or Motel Manager is responsible for leading and coordinating all operational aspects of the establishment to ensure exceptional guest experiences, regulatory compliance, and financial performance. This leadership role requires a dynamic individual with a strong understanding of hospitality operations, staff management, and customer service delivery. Working closely with departmental teams, the Manager ensures that accommodation services, food and beverage operations, property maintenance, and guest relations are executed to a high standard. The role also involves budget oversight, workforce planning, and strategic decision-making to improve efficiency and profitability. A successful Hotel or Motel Manager is both service-oriented and commercially focused, capable of fostering a welcoming environment while achieving business objectives.
Key Responsibilities:
• Oversee front office operations including reservations, guest reception, concierge, and room allocations.
• Supervise and coordinate housekeeping, room service, maintenance, and property presentation to ensure high standards of cleanliness and functionality.
• Recruit, train, and lead a multidisciplinary team, including rostering, performance evaluation, and adherence to workplace policies.
• Monitor financial performance, prepare budgets, and implement cost control measures to ensure commercial viability.
• Ensure compliance with all applicable health and safety laws, liquor licensing, and gaming regulations.
• Implement strategies to enhance the guest experience and address customer feedback promptly and professionally.
• Maintain operational records and prepare periodic reports for senior management or ownership.
Skill requirement
To perform successfully in this role, the following skills and competencies are essential:
• Demonstrated ability to manage multi-department operations in a hospitality environment.
• Strong leadership and team management skills, including staff training, rostering, and performance monitoring.
• Proven capacity to resolve guest concerns and maintain high standards of customer service.
• Proficiency in budget planning, cost control, and financial analysis within hotel operations.
• Knowledge of regulatory compliance requirements in hospitality, including health, safety, liquor, and gaming standards.
• Effective communication, problem-solving, and conflict-resolution skills in a fast paced service setting.
Qualification & Experience Requirement
• A Diploma or Advanced Diploma in Hospitality Management, Business, or a related field; or
• At least three years of full-time relevant work experience in hotel or motel operations at a supervisory or managerial level in lieu of formal qualifications;or
• A combination of both qualifications and relevant experience.
