Team Leader

6 hours ago

Northern QLD, Australia MSJ Australia Full time $104,000 - $130,878 per year

About Us

MSJ Australia is a leading provider of child safety and disability services, committed to supporting and empowering young persons and participants, ensuring their inclusion and dignity within society. Our mission is to deliver innovative, person-centred solutions that enhance the quality of life for our clients. When you join MSJ, you'll be part of a supportive, values-driven team that believes in collaboration, compassion, and continuous improvement.

Why You'll Love Working With Us

  • Purpose-driven organisation making a real impact in the community
  • Competitive salary under SCHADS Level 3-4 depending on suitable experience and qualifications
  • Ongoing professional development and training opportunities
  • Supportive team environment with a focus on well-being and inclusion
  • Flexible working conditions, including occasional weekend shifts where needed

About the Role

As a Team Leader, you'll play a critical role in leading and supporting our frontline teams to deliver high-quality, consistent services to participants. This is a hands-on leadership role where you'll guide day-to-day operations, mentor staff, and ensure a safe, positive environment for both clients and employees.

Key responsibilities include:

  • Leading, coaching, and supporting staff to deliver consistent, high-quality care
  • Overseeing rosters, onboarding, and training
  • Monitoring compliance, reporting, and progress notes
  • Managing budgets and household operations across MSJ homes
  • Building strong relationships with participants, families, and stakeholders
  • Handling disputes, conflict resolution, and risk management
  • Driving continuous improvement and staff development
  • Participating in on-call rotations and providing coverage when required

About You

You're an empathetic and motivated leader who thrives in dynamic environments and is passionate about improving the lives of people with disabilities and young persons in care.

You'll bring:

  • A tertiary qualification in Human Services or related field and/or equivalent experience
  • Experience coordinating or managing care services for vulnerable people
  • Strong understanding of disability services and client-focused care
  • Excellent communication and negotiation skills
  • Strong organisation and time management skills
  • Confidence managing crises and complex situations
  • Alignment to MSJ's values of inclusion, respect, and integrity

Additional Requirements

  • Right to work in Australia
  • Current Police Check, Blue Card (or state equivalent), and NDIS Worker Screening

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