Retail Customer Service Team Member

2 weeks ago

Sydney, New South Wales, Australia Canterbury Bankstown Bulldogs Full time $104,000 - $130,878 per year

About the Organisation

Established in 1935, the Canterbury-Bankstown Bulldogs are one of Australia's most respected and iconic sporting clubs. Built on a proud history of success, community impact, and resilience, we unite fans and communities through the values we stand for - hard work, passion, and perseverance.

We're more than just a football club; we're a cornerstone of the Canterbury-Bankstown region. As we look to the future, we continue to grow our presence on and off the field, providing outstanding experiences for our fans and community every day.


About the Role

We're looking for a Full-Time Retail Customer Service Team Member to join the Bulldogs retail team and play a key role in the day-to-day operations of our Team Store.

This is a hands-on, customer-facing position where you'll be on the shop floor most of the time, providing top-tier customer service, managing store presentation, and assisting with daily retail operations including opening and closing the store.

Please note: This role requires a Tuesday to Saturday work week. Weekend availability is essential, as Saturday trading and game day responsibilities are a core part of this role.


Key Responsibilities

  • Run daily operations of the retail store, including opening/closing procedures and shift management.
  • Provide outstanding customer service and support to fans, members, and visitors.
  • Maintain store presentation, merchandising, stock replenishment, and inventory accuracy.
  • Assist with retail operations on game days, including set-up and pack-down at home matches and events.
  • Support online store operations as needed, including packing and dispatch.
  • Contribute to achieving store sales targets and performance KPIs.

About You

  • Minimum 2 years' experience in a retail or customer service environment (sports or fashion retail highly regarded).
  • Confident managing a shop floor, resolving customer issues, and supporting junior team members.
  • High level of professionalism, reliability, and attention to detail.
  • Strong verbal communication and interpersonal skills.
  • A self-motivated team player who thrives in a fast-paced, customer-first environment.
  • Able to work independently while supporting a collaborative team culture.
  • Must be available to work Saturdays, with a standard Tuesday–Saturday roster.
  • Flexibility to work extended hours on home game days, events, and peak periods.
  • Current Working with Children Check (Employer) or willing to obtain.

What We Offer

  • A passionate and supportive team culture within an iconic sporting organisation.
  • Career development opportunities in a growing retail environment.
  • Free onsite parking.
  • Staff discounts on official Bulldogs merchandise.
  • Complimentary Bulldogs membership.

How to Apply

To apply, please submit:

  • Your current resume.
  • A short cover letter outlining your suitability for the role and why you'd like to join the Bulldogs.

If you're an experienced and passionate retailer ready to lead from the shop floor, bring energy to every shift, and thrive in a customer-first environment — we want to hear from you.

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