Customer Service Team Member

2 days ago

Sydney, New South Wales, Australia Daily Fresh Full time $60,000 - $80,000 per year

Who is Daily Fresh Food Services?

Daily Fresh Food Services is an Australian, family owned and operated leader in Food Service distribution. We pride ourselves on delivering quality foods while providing outstanding service.

We are a proud member of the Countrywide network, the largest national group of independent foodservice distributors in Australia.

After recent significant growth, we are actively seeking applications for an experienced customer service team member to help deliver the exceptional customer service that we take pride in providing to our customer base.

About the role

This is a permanent, full time position working alongside the existing customer service team, providing support to our customers as well as to the sales and operational teams. Our business believes in a 'people-first' culture, working together as one team to deliver the best experience for our customers.

Your key responsibilities will include:

  • Accurate processing of inbound customer orders via telephone, email or online;
  • Build sustainable relationships with customer accounts through open and interactive communication;
  • Handle customer queries and issues, providing appropriate information and solutions;
  • Regular liaison with other areas of the business to ensure the best possible customer experience, including sales representatives, operations, purchasing and finance;
  • General sales administrative tasks as required.

About you:

  • Prior experience working in a busy customer service environment preferably food service or FMCG industry;
  • Customer focused with the ability to adapt/respond to different types of characters;
  • Ability to multi-task, prioritise, and manage time effectively with good attention to detail;
  • Excellent communication and interpersonal skills with a great phone manner;
  • Proficient in using MS Office.

What is Daily Fresh offering the successful candidate?

We are offering a competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases). As a business, we pride ourselves on offering a workplace culture and team environment that gives people the space to do their job but feel supported whilst doing it.

Interested?

If you would like to join a friendly and dynamic team and be a part of our growing success story, please submit your application including cover letter and resume via the Apply Now link below.

There has never been a better time to join Daily Fresh Food Services. If you believe you have the right skill set, please apply now.

Thank you for considering Daily Fresh as your next employer.

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