Mentor

• Full-time permanent position in Townsville
• Increase your take-home pay with Salary Packaging
• Join a supportive team with opportunity to up-skill and grow

About Us
Community Solutions Group makes a difference in people's lives - supporting them to achieve their goals and working with them on their pathway to possibilities. We deliver a broad range of services focused on the wellbeing and independence of individuals, families and communities across Queensland, Victoria and New South Wales.

About The Role
This is your chance to do work that truly matters. As a Mentor in our Workforce Australia team, you'll play a vital role in helping individuals overcome challenges and build brighter, more sustainable futures. You'll be part of a mission-driven team dedicated to changing lives through employment, one success story at a time.

Be The Difference In Someone's Journey
This is more than a job, it's a calling

As a Mentor, you'll support individuals through every step of their employment journey. From building confidence to setting goals and accessing training, you'll empower people to take control of their future.

What You'll Do
Build Trust That Makes a Difference:
Take the time to really understand your clients - their goals, strengths, and roadblocks. Build trust and create supportive relationships that lay the foundation for lasting success.

Be the Spark That Keeps Them Going:
Be the uplifting force in someone's journey. Encourage, support, and energise your clients as they work toward meaningful employment and personal growth.

Deliver Outcomes That Matter:
Your guidance will lead to real, life-changing results - from job placements and skills development to boosted confidence and self-belief.

Map the Way Forward:
Collaborate with clients to set clear, achievable goals. Break down barriers and map out practical steps that move them forward in work and life.

Keep the Process Strong and Compliant:
Keep everything running smoothly by ensuring accurate, up-to-date records using systems like ESS/WAOP and Job Ready. Consistency and compliance are key.

Contribute to a High-Performing Team:
Play an active role in our team's success by using resources wisely, supporting efficiency, and helping us meet financial and service goals.

Stay Curious, Stay Current:
Stay informed and adaptable. Embrace ongoing learning and evolving best practices to ensure your support remains relevant and impactful.

What We're Looking For

• You connect easily with others and know how to build trust and rapport that lasts - whether it's with clients, colleagues, or community partners.
• You're proactive, self-motivated, and love achieving goals. Fast-paced environments energise you, and you're always ready to take the initiative.
• You stay positive and composed, even when facing challenges. You see setbacks as opportunities to grow and adapt.
• You thrive in a supportive team but also work confidently on your own. You know when to collaborate and when to take the lead.
• You're committed to delivering quality service and always look for ways to do things better. Continuous improvement is part of how you work.
• You know how to tailor your message for different audiences - whether you're coaching a client, writing case notes, or working with stakeholders.
• You're organised, focused, and able to balance competing tasks without missing a beat. Deadlines and KPIs? You've got them covered.

Benefits And Perks

• Salary Package up to $15,900 of your annual salary tax free, and additional $2,650 for meal and entertainment expenses
• Use your pre-tax income to purchase a new or used car, saving on both the purchase price and running costs
• Discounts on Corporate Private Health Insurance, selected Kia vehicles and white goods at Harvey Norman
• Discounted family gym memberships through Fitness Passport
• Supportive induction and learning opportunities
• 6 week's paid parental leave for primary carer
• Free coaching and counselling through our Employee Assistance Program
• Reward and Recognition Program

Intrigued?
We'd love to hear from you.
Please click "apply"
to submit your application
and join #TeamPossible today
Community Solutions Group
is part of
Endeavour Foundation
, one of Australia's largest employers of people living with disability where being inclusive and diverse is not just an aspiration, it is who we are Fostering a diverse and inclusive culture is at the heart of everything we do and getting it right goes hand in hand with living our organisational values and our purpose of making possibilities a reality.
Community Solutions encourages applications from people of all ages, nationalities, abilities, and cultures. This includes Aboriginal and Torres Strait Islander peoples, CALD (Culturally and Linguistically Diverse), the LGBTQI+ community, and people with disability. We value inclusivity and are committed to adjusting our recruitment process to ensure accessibility and support of an applicant's needs.